Real Estate Customer Experience Management / Legal Services Executive

Real Estate Customer

Experience

• Management / Legal Services Executive

• Location: Lagos

• Employment Type: Full-time

• Role Overview

• Our client is seeking a highly professional, strategic, and detail-oriented Customer

Experience

• Management and Legal Services Executive on behalf of a leading real estate firm in Lagos. The successful candidate will play a dual-critical role: ensuring world-class customer engagement throughout the property lifecycle and providing expert legal oversight to secure all real estate transactions and operational compliance. This role is ideal for a candidate with a strong legal background and a passion for delivering premium service in the property sector.

Key Responsibilities

Customer Experience and Client Relations:

• Oversee the end-to-end client journey, from initial enquiry and property viewing to post-purchase support and property handover.
• Implement client retention strategies, manage feedback loops, and resolve client complaints promptly to maintain high customer satisfaction.
• Serve as the primary point of contact for high-net-worth clients, ensuring a bespoke and professional service experience.

Legal Services and Compliance:

• Draft, review, and negotiate various real estate legal instruments, including Sales Agreements, Deeds of Assignment, Tenancy Agreements, and Joint Venture contracts.
• Ensure rigorous legal compliance with Lagos State property laws, land regulations, and building codes to mitigate institutional risk.
• Manage property documentation, perfection of titles, and coordinate with relevant government agencies (e.g., Land Registry, Surveyor General) to ensure seamless transaction closures.

Operational Support:

• Collaborate with the sales and marketing teams to ensure all promotional materials, pitches, and contracts align with legal and ethical standards.
• Provide internal legal advisory support for day-to-day business operations and corporate governance.

Requirements and Qualifications

• Education: Bachelor of Laws (LLB) and BL are required. An additional degree or certification in Real Estate Management or Business Administration is an added advantage.
• Experience: Minimum of 6 years of active, productive, and proven hands-on experience in a legal or customer experience capacity within the Real Estate sector.

Key Competencies:

• In-depth knowledge of Lagos real estate laws, property registration processes, and contract drafting.
• Strong interpersonal, conflict resolution, and client-facing communication skills.
• Proven ability to manage high-value transactions with discretion, integrity, and extreme attention to detail.
• Proficiency with CRM tools and project management software.

Salary

N200,000 - N350,000 / Month.

Application Closing Date

30th October, 2026.