About this role
Reactivation Agent
Location: Hybrid - Mrieħel, Malta (3 days per week in office) We’re looking for driven and personable Reactivation Agents to join a growing & vibrant team in Malta. In this role, you’ll reconnect with inactive players, reigniting their interest in online casinos through tailored offers and top-tier service. You’ll collaborate with global talent, bring fresh energy to the player base, and help drive success in a fast-paced, high-growth environment.
Key Responsibilities
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Reconnect with Players: Proactively reach out to inactive players via phone and other channels to encourage their return to our online casino.
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Deliver Exceptional Service: Provide exceptional customer service by addressing player inquiries, resolving issues, and ensuring a positive player experience.
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Build Relationships: Build and maintain strong relationships with players, understanding their preferences and tailoring offers and promotions to re-engage them.
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Communicate with Impact and Charisma: Utilize effective communication and persuasion techniques to convey the benefits of returning to our online casino.
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What You Bring
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Native-level English language skills required; additional languages are a plus.
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Minimum of 1 year of experience in the online gambling industry, ideally as a Reactivation Agent, Customer Support Agent, or a similar role. Alternatively, a strong understanding of New Zealand/Australian culture paired with an interest in the online casino industry will also be considered.
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Excellent phone communication skills and the ability to engage players effectively.
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Strong initiative and autonomy in your work.
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Why Join Us?
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The chance to make a tangible impact in a rapidly growing, global company.
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A culture that rewards ambition, innovation, and collaboration.
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Base guaranteed salary + commission structure based on quantity & quality conversions.
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Comprehensive benefits package for Malta-based employees, including:
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Relocation package to Malta, including flight and accommodation.
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Private health insurance, wellness allowance, and communication allowance.
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Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.
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Employee discounts in restaurants and businesses.
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Extended second-parent leave policy.
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Department: Reactivations
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Role: Reactivation Agent
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Locations: Malta
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Reignite player excitement and boost engagement - perfect for a natural communicator who loves sparking conversations and turning connections into results.