Ramp Services Trainer

About the Role The Ramp Services Trainer is responsible for delivering engaging, practical and compliant training to new and existing Ramp Services employees at Auckland Airport. This role helps develop capable frontline teams who can safely and efficiently support aircraft turnaround operations, using operational ramp experience to coach employees on ramp activities, equipment, procedures and client requirements. The primary focus is to deliver high-quality theory and practical training that aligns with Swissport-approved operating procedures, safety requirements, client standards and airport regulations. What You'll Do

• Create a safe, inclusive and supportive learning environment where employees can build confidence and capability.
• Deliver theory, practical and on-the-job training to new and existing Ramp Services employees.
• Facilitate competency-based assessments, practical observations, buddy shifts and refresher training.
• Train and assess employees across relevant ramp activities, subject to endorsements, qualifications and approvals.
• Provide practical coaching on safe aircraft turnaround procedures, baggage and cargo handling, equipment use, airside safety and operational processes.
• Support employees completing eLearning modules and ensure learning outcomes are understood and applied in the operational environment.
• Use effective adult-learning and facilitation techniques to meet different learning styles and operational needs.
• Ensure training is delivered in a positive, inclusive and engaging manner that promotes teamwork, participation and continuous improvement.
• Complete and maintain accurate training records, assessment documentation and related administration in a timely manner.
• Conduct Training Administration Reviews and Trainer and Training Quality Reviews to identify opportunities to improve training quality and effectiveness.
• Identify opportunities to enhance frontline training experience and foster a culture where learning, development and safe work practices are valued.
• Work closely with Ramp Services leaders and operational stakeholders to ensure training supports current and future operational capability requirements. What We're Looking For
• Demonstrated operational experience within airport Ramp Services, Ground Handling or a comparable aviation environment.
• Strong working knowledge of ramp operations, including aircraft turnaround activities, baggage and cargo handling, ground support equipment and airside safety requirements.
• Experience delivering workplace training, coaching, buddying or competency-based assessments in an operational environment.
• The ability to explain operational procedures clearly and provide practical, constructive feedback.
• Sound knowledge of workplace health and safety responsibilities and their application in a ramp environment.
• Strong attention to detail and the ability to accurately complete and maintain training records and documentation.
• Effective communication and stakeholder-management skills, with the ability to build trust and credibility with frontline employees and operational leaders.
• Intermediate Microsoft Office and Google Suite skills.
• A proactive and hands-on approach, with the ability to work effectively in a dynamic, fast-paced airport environment.
• Demonstrated leadership capability and a commitment to leading by example.
• Availability to work flexible hours, including early starts, late finishes, weekends and public holidays, in line with operational requirements. Nice to Have
• Previous experience as a Ramp Trainer, Workplace Trainer, Ramp Supervisor, Leading Hand or senior Ramp Services employee will be highly regarded. Compensation & Benefits
• Salary and benefits not disclosed in the posting.