About this role
Radiology Front Desk Scheduler Float
Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Front Desk Scheduler Float to join our team. The Radiology Front Desk Scheduler Float is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Work Schedule: A 40-hour work week between the hours of 7:00 am to 4:00pm, Rotating Saturdays from 8:00 am to 3:00 pm. Shift assignment will be determined by the supervisor.
Location: 34 South Bedford Road, First Floor, Mount Kisco, NY 10549
Primary Responsibilities:
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Scheduling radiology procedures in an organized and efficient manner
- Knowledge of medical terminology and radiology procedures and requirements
- File, Fax and maintain medical records
- Check In and Check Out patients
- Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
- Confirms and schedule appointments
- Answering incoming and outgoing telephone calls promptly and courteously
- Perform referral documentation promptly
- Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
- Adhere to the standards identified via Sparq regarding Optum Employee Policies
- Work cohesively with fellow employees to achieve specific team goals
- Attend quarterly departmental trainings
- Comfortable working in high pace environment
- Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
- As