About this role
All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “Other related duties as assigned”.
Service Center Responsibilities (as necessary)
. Write repair orders
. Backup service advisor
-
Move cars from the designated customer drop off into and out of the shop safely
-
Receive and apply payment from customers
-
Providing excellent customer service
-
Maintaining the cleanliness of the service center area
-
Escort customers and vendors to and from the various service department areas including the waiting room and technician shop, ensuring guests are provided with proper personal protective equipment, where necessary
-
Quality control in the drive thru
-
Answering and routing phone calls
-
Interact with customers to assist in the customer experience
-
Maintain a clean, organized and safe work area
-
Perform other duties as required
Skills / Requirements
Qualifications
-
MINIMUM QUALIFICATIONS
-
High School Diploma or equivalent.
-
Excellent communication and listening skills
-
Attention to detail
-
Excellent customer service skills
-
The ability to interact with customers, managers and coworkers in a professional, courteous manner.
-
Valid driver's license and insurable driving record are required.
Physical Demands:
-
•Must be able to lift and carry and transport up to 25 pounds up to 60 feet.
-
•Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.