About this role
Quality Support Specialist – India – Bangalore
Your skills
- C1 English.
- Ability to transfer complex things in a simple manner.
- Experience in preparing reports and maintaining documentation to communicate progress and achievements to stakeholders.
Your tasks
Looking for a job in a Quality Audit role? Like to assign yourself...
-Conduct ticket audits against the defined process & quality parameters; based on the sampling criteria set. -Achieve weekly/monthly CTQ audit coverage and analysis targets. -Track dispatch bucketization basis RYG & plan on the MOM performance improvement for the R & Y bucket. -Prepare weekly/monthly audit analysis or dashboards. -Discuss audit findings and improvement areas with region team leads and SDMs. -Deliver coaching sessions/team briefings basis the audit findings. -Flag non‑compliance issues and recommend corrective measures. -Coach agents on process gaps and recommend targeted improvements. -Communicate findings clearly and constructively via audit feedback & huddles. -Conduct escalation RCAs and analyze negative customer sentiment. -Suggest process improvements and compliance measures to enhance service quality.
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Onboarding program
- Buddy program
Job-Id: 20326 Quality Support Specialist India – Bangalore
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