Quality Specialist, CRM

About the Role You will ensure the quality of outgoing material and support customer relationships, collaborating with cross-functional teams to implement continuous improvement while maintaining industry-standard quality systems. What You'll Do

• Monitor non-standard processes to identify and address deviations or non-conformities.
• Assist with Customer audits and data requests.
• Investigate customer complaints and coordinate with relevant teams to determine root causes and corrective actions.
• Track and report on the implementation of improvement measures to prevent reoccurrence.
• Assist with internal and external quality audits, including ISO9001 and customer-specific certifications.
• Ensure all processes meet the required standards and prepare for customer factory inspections.
• Analyze production data to identify trends and opportunities for process optimization.
• Maintain accurate quality records, including inspection reports, audit findings, and corrective action plans.
• Update and revise quality documentation as needed to reflect process or product changes.
• Provide quality training for production teams to improve awareness and adherence to quality standards. What We're Looking For
• Diploma or higher in Engineering, Quality Management, or a related field.
• Minimum 2 years of experience in quality control/assurance, preferably in solar or electronics manufacturing.
• Proficiency in quality tools such as SPC, FMEA, and MSA.
• Familiarity with ISO9001 and photovoltaic manufacturing standards.
• Strong analytical and problem-solving abilities.
• Proficiency in office tools (Word, Excel, PowerPoint) and MES software.
• Detail-oriented with strong organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Commitment to continuous improvement and customer satisfaction.
• Mandarin/Chinese proficiency is a plus.
• This position does not support immigration sponsorship. Nice to Have
• Mandarin/Chinese proficiency is a plus. Compensation & Benefits
• Salary range: $48,530.00 - $66,729.00 per year.
• Our compensation and benefits package includes company-wide bonuses and long-term incentives aligned with key business results to reward performance.
• Starting pay is determined by location, experience, and education.