About this role

Location : Figueruelas (Zaragoza). Spain

Customer Quality Resident acts as a first contact for customers’ production sites in case of quality problems and escalations on a daily basis.

Tasks/Responsibilities:

Maintains internal & external Customer Portal Management.
Supports deployment of LEONI quality strategy based on customer requirements.
Participates in Quality meetings with the customer.
Organize meetings with LEONI production plants for regular follow-up.
Supports customers in problem solving and follow-up of containments & rework actions.
Supports to organize and follow-up rework / sorting (also with external providers).
Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework).
Coordinates sampling process (EI harnesses) with model year changes or technical changes together with OEM customers.
Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills FastTrack System e.g. Complaints portal of LEONI; i.e. start and final closing of complaints.
Supports the ordering of material for customer-repair and own stock.

Electromechanical Engineering or similar degree.
2 years of experience in a similar position.
Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
Experience in automotive industry, harness makers is a plus.
Spanish advanced (C1) mandatory. English upper-intermediate as a second language (B2).
Assertive communication skills, proactive, decision making and service attitude.

Competitive salary dependent on experience.
Full-time indefinite contract.
Immediate hiring.
On-job-training.
Promotion opportunities.
Flexible working policy.
Interested?
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People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
ZAR000QM2E - Quality Resident
Location:ZaragozaType of job:OnsiteDate:7 days ago
Silvia Gutierrez
Email Address:[email protected]
Apply now
All jobs
Interested?
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
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Quality Resident