Quality officer

About this role

Quality officer

Key Responsibilities

1. Quality Management & Continuous Improvement
- Monitor and improve quality KPIs.
- Implement and control quality actions/countermeasures to ensure their effectiveness and sustainability, and evaluate whether alternative solutions are needed for related processes.
- New Product Introduction (NPI):
- Ensure FAI (First Article Inspection) and Q-Run activities are completed on time and achieve the required results.
- Ensure quality documentation is ready before mass production (MP) and monitor initial production results, consolidating issues and escalating them to the Manufacturing Process Engineer (MPE) for improvement when necessary.
- Investigate internal and external quality claims and prepare issue reports based on root cause analysis and corrective actions.
- Drive continuous process improvements to ensure product quality and reduce Cost of Quality (COQ) and Cost of Poor Quality (COPQ).
1. ISO System Control
- Understand the basic requirements of ISO standards and relevant updates communicated by the Plant Quality team.
- Maintain and update departmental procedures to ensure compliance with ISO requirements.
- Implement and monitor operational compliance with established procedures.
- Support and respond to ISO audits and customer audits.
Working Conditions
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM
Location: Thang Long Industrial Park, Dong Anh District, Hanoi, Vietnam
Transportation: Company shuttle bus available from central Hanoi and Vinh Phuc
Job Requirements
- College degree or above.
- At least 1 year of experience in QA or QC in a manufacturing environment.
- Experience in people management or team supervision (e.g., managing production operators/workers).
- Basic English reading and writing skills.
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