About this role

Job Title: Quality Manager

Location: Lagos

Reports To: Chief Operating Officer / Head of Operations

Direct Reports: Quality Supervisors, QC Inspectors, and Laboratory Analysts

Employment Type: Full-Time, Permanent

Department: Quality Assurance and Control

Job Summary

The Quality Manager will lead the quality assurance and food safety function, ensuring that all products meet established quality standards, regulatory requirements, and customer expectations.
The role involves managing quality systems, overseeing product testing and release, ensuring regulatory compliance, and driving continuous improvement across manufacturing operations.

Key Responsibilities

Develop, implement, and maintain quality management and food safety systems, including GMP, HACCP, and ISO 22000/FSSC 22000.
Maintain HACCP plans, SOPs, quality documentation, and corrective and preventive action programmes.
Ensure compliance with NAFDAC, SON, and applicable food safety and product regulations.
Lead regulatory inspections, internal audits, customer audits, and certification assessments.
Establish product specifications and oversee laboratory testing, quality inspections, and finished product release.
Authorise the hold, rework, downgrade, or disposal of non-conforming products.
Implement effective product traceability, recall procedures, and shelf-life monitoring.
Manage supplier quality assurance, including supplier audits, incoming material inspections, and corrective actions.
Oversee customer complaint investigations, root-cause analysis, and resolution of quality incidents.
Ensure laboratory equipment is maintained, calibrated, and fit for purpose.
Lead, train, and develop the quality team and promote food safety awareness across production and warehouse operations.
Collaborate with Production, Supply Chain, Procurement, R&D, and Sales to maintain product quality.
Monitor quality KPIs, prepare management reports, and implement initiatives to reduce waste, rework, and product defects.
Qualifications and Experience
Bachelor's Degree in Food Science and Technology, Microbiology, Biochemistry, Chemistry, or a related field. A Master's degree is an advantage.
8–10 years of quality assurance experience in food or FMCG manufacturing, including at least 3 years in a managerial role.
Strong knowledge of food safety standards, quality management systems, and regulatory requirements.
Proven experience managing NAFDAC compliance, regulatory inspections, and customer audits.
HACCP and ISO 22000/FSSC 22000 certification, particularly Lead Auditor or Internal Auditor training, is strongly preferred.

Required Skills and Competencies:

Strong knowledge of food safety, quality assurance, and regulatory standards.
Leadership, team development, and stakeholder management.
Excellent analytical, root-cause analysis, and problem-solving skills.
Strong reporting, communication, and documentation skills.
Sound judgement, integrity, and decision-making under production pressure.
Proficiency in Microsoft Office and quality management or ERP systems.

Salary

NGN 400,000 to 600,000 / month.

Application Closing Date

Not Specified.

Quality Manager