About this role
Responsibilities
- Represent Service Quality within NCE Offshore Service and act as a trusted business partner ensuring the deployment of Service Quality strategies, as well as supporting quality performance and best practices across the offshore service portfolio
- Monitor, analyze, and report quality performance through relevant metrics and Key Performance Indicators (KPIs), identifying trends, risks, and areas requiring investigation for improvement
- Support the resolution of quality issues and non-conformities by facilitating containment actions, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA) to prevent recurrence
- Collaborate with Product Lines, R&D, and Service teams to support the investigation, escalation, and resolution of product quality issues impacting offshore operations, ensuring operational feedback is captured and effectively addressed
- Ensure compliance with Vestas policies, processes, and applicable quality standards, while supporting the planning, execution, and follow-up of internal and external ISO 9001 audits
- Support Sales and Offshore Service Operations during bidding and contract review, by reviewing customer quality requirements, identifying quality-related risks, and contributing to Service Quality Plans
Qualifications
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Bachelor's or Master's degree in Engineering, Quality Management, or a related technical discipline, combined with a minimum of 5 years of experience in Quality Management, Service Operations, or a related field
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Experience within Service, Offshore Operations, Wind Energy, or other operationally intensive industries will be highly valued
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Working knowledge of Quality Management Systems (QMS) and quality methodologies, including Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), risk management, and structured problem-solving techniques
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Experience supporting quality investigations, product quality issue resolution, and cross-functional problem-solving activities
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Certified ISO 9001:2015 Lead Auditor with hands-on experience planning, conducting, supporting, and closing internal and external audits, ensuring compliance with quality standards and driving sustainable improvement actions
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Understanding of offshore service operations, including service delivery processes, operational risks, customer requirements, and contractual quality obligations within a dynamic operational environment
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Experience supporting tender reviews, contract reviews, and customer quality requirements, with the ability to translate contractual requirements into Service Quality Plans
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Competencies
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Good communication and stakeholder management skills, with the ability to build trust, foster collaboration, and drive alignment across Service Operations and a complex matrix organization
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Analytical and structured mindset, with the ability to interpret data, identify quality risks and trends, investigate issues, and support effective problem resolution
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Proactive and organized professional who demonstrates ownership, accountability, and the ability to manage multiple priorities in a dynamic operational environment
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Team-oriented approach with an understanding of the importance of quality, compliance, and service delivery
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Fluent in English, with strong written and verbal communication skills, enabling effective collaboration across regional and cross-functional teams
What we offer
Join a diverse, collaborative, and multinational team where quality, innovation, and continuous improvement are at the heart of everything we do. This role offers a unique opportunity to take a leading position in shaping and advancing the quality agenda across NCE Offshore Service, partnering with stakeholders across the full offshore value chain. As a highly visible and impactful role, you will have the opportunity to influence quality performance, drive continuous improvement initiatives, and contribute directly to operational excellence in one of the most dynamic areas of the renewable energy industry. In addition, you will benefit from extensive opportunities for both personal and professional growth within a global leader in renewable energy, enabling you to expand your expertise, broaden your network, and develop your career on an international scale.
Additional information Primary workplace: The role will be based in Aarhus, Denmark.