About this role
Key Responsibilities
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Support the Quality team with the administrative and operational tasks of the department.
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Assist with monitoring compliance with the hotel’s quality standards, procedures and
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service guidelines.
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Support the preparation and follow-up of quality checklists, inspections and internal audits.
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Collaborate in carrying out quality checks across the different areas and departments of the
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hotel.
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Assist in monitoring guest feedback received through different channels and support the
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follow-up of relevant comments and areas for improvement.
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Support the collection, organisation and analysis of guest feedback and quality-related
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information.
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Collaborate with different departments to follow up on identified issues, incidents and
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opportunities for improvement.
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Assist in maintaining and updating quality procedures, guidelines, checklists and other
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relevant documentation.
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Support the preparation of reports and presentations related to quality indicators, guest
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feedback and improvement actions.
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Collaborate with the Front Office, F&B, Housekeeping, Spa, Maintenance and other
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departments to ensure consistent quality standards across the hotel.
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Support the follow-up of corrective and improvement actions, ensuring that agreed actions
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are properly documented and monitored.
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Assist in preparing and coordinating internal quality training and awareness initiatives for
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team members.
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Support the monitoring of online reviews and other guest satisfaction channels, identifying
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recurring topics and relevant trends.
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Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy
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and service standards.
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Maintain organised and up-to-date quality files, databases and internal tools
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Support the department in identifying opportunities to improve processes, communication
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and the overall guest experience.
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Participate in other Quality projects and tasks according to the operational needs of the
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department.
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Profile & Competencies
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Student of Hospitality Management, Tourism, Business Administration, Quality
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Management, Business Management or a related field.
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Interest in hospitality, guest experience and service quality.
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Strong attention to detail and an organised and structured approach to work.
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Analytical mindset and ability to identify areas for improvement.
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Good communication and interpersonal skills.
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Proactive attitude and willingness to collaborate with different hotel departments.
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Ability to work independently while also being a strong team player.
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Customer and service-oriented mindset.
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Availability: 6 to 8 months.
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Conditions
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€600 gross monthly stipend
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Free accommodation (only in Ibiza)
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Meals included
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Hotel uniform provided