Quality Customer Service Specialist L1

Yazaki International Corporation

Join Yazaki. Connect to the future.

Country: Morocco (MA)

City: Tangier

Worksite / Location: Tanger Plant

Job Function: ECS_Quality & SQ

Job Discipline:

Job Family: Customer Service

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Quality Customer Service Specialist L1 in our plant in [[location]].

Your Profile:

• Level of studies: Bachelor's degree in Quality, technical fields or equivalent.

• Experience: 2 years of experience in similar area.

• Languages: Fluent in English.

Main responsibilities

• Task

• Detailed description of main activities

• Customer claim action plan, 3D & 8D reports

• Receive customer concerns, and address to the production affiliate.

• Establish action plan and follow up.

• Report 3D & 8D to the customer.

• Coordinate & instruct sorting activities, cost follow up.

• Monitor claims in GQRS

• Monitor all problem solving activities to ensure effective 8D reports with action plans to prevent reoccurrence.

• Corrective actions / investigation of failed parts

• Get involved in major issues.

• Participate in problem solving activities and customer / supplier meetings.

• Customer satisfaction

• Ensure customer claim & PPM info is reported accurately, on time & according to Yazaki requirements.

• Work to meet Yazaki’s internal & customer quality targets.

• Reduce customer claims/PPM.

• Coordinate to ensure proper priority and resources applied.

• Review and monitor customer scorecards, quality and responsiveness status.

• Report

• Escalate major issues to Management.

• Provide information (upon request) to other Yazaki Operations Quality Divisions (Y-EMEA, YC & YNA).

• Support

• Support European & Global component quality initiatives including GQRS & Quality reporting.

• Participate / Support Supply Management in guiding supplier/sub-contractor quality development activities/training.

• At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship.