Quality Control Specialist

At Debenhams Group, we're transforming one of Britain's most iconic retail names into a leading digital department store, with ambitions that extend far beyond the UK. Our vision is to become the number one destination for fashion, beauty and home, bringing together our own brands and an ever-growing Marketplace of incredible brand partners.

And we’re just getting started…..

Role Purpose:

The Quality Control Specialist plays an important role in ensuring that Debenhams Group products meet the quality, safety and compliance standards set by Product Technology and Product Safety & Compliance. The role is responsible for carrying out detailed inspections and quality audits to assess product condition, workmanship, construction, materials, labelling, packaging and overall presentation, ensuring products are fit for purpose, meet the required specifications and are suitable for sale.

Through routine product checks, the identification of defects and the accurate recording of inspection findings, the Intake Auditor will help identify quality concerns, inconsistencies and potential risks before products reach customers. The role will also support the investigation and escalation of quality issues, working closely with the wider Quality team to help maintain product standards and protect customer confidence.

Working alongside and providing day-to-day support to the Senior Intake Auditor, the role will contribute to the effective delivery of intake inspections, helping ensure that products released for sale are safe, legally compliant and meet the expectations of the business and its customers.

Key Responsibilities

What you'll be doing:

• Conduct post shipment inspections, and targeted audits generated by returns analysis and customer complaints, of materials, components, and finished products to ensure they meet established quality standards, to verify product quality

• Identify and document defects, inconsistencies, or deviations from quality standards with clear and concise descriptions.

• Record inspection results accurately and promptly in designated systems or forms, generating detailed reports for communication.

• Ensure products adhere to industry regulations, standards, and safety guidelines, staying updated on relevant requirements.

• Liaise with cross-functional teams including production, design, and sourcing to address quality concerns and provide feedback.

• Assist in identifying root causes of quality issues and work with relevant teams to implement corrective actions.

• Participate in training programs to improve inspection skills, stay updated on quality control practices, and support professional development.

Your Skills, Knowledge and Experience:

• Experience in quality control, product inspection or a similar role would be advantageous.

• Good attention to detail, with the ability to identify product defects and quality issues.

• An understanding of product quality standards, specifications and inspection processes.

• Ability to assess product workmanship, construction, materials, labelling and overall presentation.

• Good organisational skills, with the ability to manage workload and meet inspection deadlines.

• Confident recording inspection results and reporting any quality concerns.

• A methodical and consistent approach to work, with a focus on maintaining high standards.

• Good communication skills and the ability to work collaboratively with colleagues and suppliers.

• A proactive approach to identifying issues and supporting continuous improvement.

• Basic IT skills, including confidence using Microsoft Office and internal systems.

• A flexible and supportive approach, with the ability to work independently and as part of a wider Quality team.

WORKING WITH US:

• At Debenhams Group we thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers—people who bring fresh thinking, relentless energy, and the drive to make an impact.