Quality Control Manager

Quality Control Manager

Quality Control Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 - 7 years
• Location Lagos
• Job Field Procurement / Store-keeping / Supply Chain

Key Responsibilities

• Design, document, and maintain Standard Operating Procedures (SOPs) for all operational stages, including pick-up, sorting, transit, and last-mile delivery.

• Conduct regular internal audits of warehouses, sorting hubs, and transit vehicles to ensure adherence to safety and handling protocols.

• Track and analyze key performance indicators (KPIs) such as On-Time Delivery (OTD), Damage Rate, Customer Complaint Resolution Time.

• Ensure all operations comply with Nigerian regulations, including standards set by the Standards Organization of Nigeria (SON), and relevant transport/logistics licensing requirements.

• Lead investigations into major service failures, lost shipments, or damaged goods.

• Implement Corrective and Preventive Actions (CAPA).

• Oversee quality training programs for operations staff, drivers, and warehouse handlers to ensure they understand the impact of their actions on service quality.

• Analyze exception-parcel data, conduct on-site investigation among front-line and mid-level staff across pick-up, transit, sorting and delivery links; diagnose root causes for low pick-up rate, service attitude issues, delivery delay, parcel loss and damage and human operational errors, formulate targeted improvement plans and closely follow-up implementation status.

• Monitor performance of end-to-end KPIs including pick-up rate, pickup-to-delivery SLA, parcel loss rate, damage rate, customer complaints caused by service attitude and staff operational errors, and push for continuous improvement.

• Qualifications Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field.

• Minimum 5–7 years of experience in quality control or operations management within the logistics, courier, or express delivery sector, with hands-on experience in Nigeria’s established logistics or express enterprises.

• Proficiency in data analysis tools (Excel, Power BI, or logistics ERP systems). In-depth knowledge of Nigerian logistics industry regulations.

• Experience with QMS documentation and audit procedures. Strong leadership and the ability to drive change in a fast-paced environment.

• Excellent problem-solving skills and attention to detail.

• Candidates from logistics companies will be preferred.

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