About this role
Job Title: Quality Control Inspector Company: TopView Sightseeing Location: New York, NY Pay: $18–$20/hour
Job Description: TopView Sightseeing is seeking a sharp, reliable, and observant Quality Control Inspector to help maintain high service standards across our sightseeing operations, including bus, boat, and bike tours. This full-time, field-based role plays a key part in ensuring safe, high-quality experiences for thousands of daily customers across New York City.
Responsibilities
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Conduct undercover inspections of service quality across all TopView locations and brands
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Monitor employee conduct and adherence to safety protocols and company standards
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Perform passenger counts and compile data for internal industry analysis
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Inspect competitor operations and provide detailed reports
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Document and report inspection results, policy violations, and improvement suggestions
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Collaborate with operations leadership to enhance service quality
Requirements
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High school diploma or GED
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Experience in supervision, inspection, or monitoring preferred
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NYC tourism experience is a plus
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Strong attention to detail and ability to collect and report accurate data
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Must have a smartphone and familiarity with Google Apps
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Professional, trustworthy, and presentable
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Excellent communication skills and a proactive attitude
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Must be comfortable working 100% in the field, including weekends and holidays
Benefits
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Health insurance
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401(k)
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Paid time off
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Join a fast-growing company and help shape the quality of NYC's top sightseeing experiences—apply today!