About this role
Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S.
We’re looking for a full-time Quality Assurance Auditor to join our team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate has an eye for precision and shows strong attention to detail.
Full-time Schedule: Monday – Friday, 10:00 am - 6:30 pm.
Overtime is scheduled as needed, and could require coming in earlier, staying later, and working weekend shifts during high-volume production cycles.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform initial check and approval sign-off of new jobs using an internal checklist.
- Perform random and frequent quality control checks on work in progress throughout shift.
- Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts.
- Accurately log disposition of any postage errors for reconciliation purposes.
- Confirm that work order packages have necessary documentation completed prior to the reconciliation process.
- Identify and recommend improvements to procedures and processes.
- Assist Client Services and Accounting departments with questions or issues relating to specific work orders.
- Process mail piece fixes daily by replacing damaged statements with reprinted statements.
- Communicate all issues to QA Supervisor in a timely manner.
- Assist the Mail Services team with production as needed or requested
- In addition to regualar schedule, additional hours (overtime) will be required on an as needed basis to support business operations. This may include working a longer daily schedule or working on weekends. By accepting this position, it is with the understanding that you will be available to work on the weekends, unless there is a medically documented restriction in accordance with federal, state or local law.
Requirements
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EDUCATION, EXPERIENCE & SKILLS
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High School Diploma or equivalent required.
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Strong time management, attention to detail and organization skills.
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Prior experience in a fast-paced production environment is Preferred.
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Prior experience that required focus on searching for and resolving errors quickly is a plus.
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PHYSICAL REQUIREMENTS
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Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments.
Benefits
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Why Join Us?
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Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
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Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families. Benefits include:
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401(k) & Roth + Employee Stock Ownership Plan
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Medical, Dental, Vision & Life Insurance
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Vacation, sick leave and paid holidays – including your birthday!
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Employee Assistance & Care Programs
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Additional perks & employee award programs
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All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.
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Ready to grow with us? Apply today!
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Hiring Pay Range: $22 - 23.50 per hour