About this role
About the Role
As a CBRE Quality and Compliance Manager, you’ll support quality assurance and quality control deliverables for a large financial client.
This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. This is a fully onsite role Monday-Friday in Dallas, TX with very little to no required travel.
What You'll Do
- Manage and maintain Standard Operating Procedures (SOPs), Statements of Work (SOWs), governance documentation, and risk registers, ensuring processes remain current and compliant.
- Monitor, track, and escalate compliance risks, gaps, and non-conformance issues. Recommend corrective actions and continuous improvement opportunities.
- Partner with clients through monthly, quarterly, bi-annual, and annual business reviews to ensure compliance processes, documentation, and operational requirements remain current and effective.
- Utilize reporting tools and data analytics to monitor compliance performance, identify trends, and provide actionable insights.
- Execute both company and client compliance programs and participate in continuous improvement objectives.
- Serve as a key compliance resource supporting operations teams and partnering across multiple lines of business to ensure adherence to established processes and standards.
- Communicate initiatives and issues across functional areas. Report compliance status to stakeholders regularly.
- Track the success of quality-of-service initiatives for non-regulated services.
- Report compliance and other metrics to the client during review meetings. Escalate and notify both internal and client senior management of quality and compliance issues.
- Execute inspection readiness programs. Assist with audits and serve as a resource for quality operations.
- Lead by example and model behaviors consistent with CBRE RISE values. Influence parties of shared interests to reach agreement.
- Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.
What You'll Need:
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Bachelor's Degree preferred with 4-6 years of relevant compliance, quality, governance, risk management, or operational compliance experience. In lieu of a degree, a combination of experience and education will be considered.
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Experience supporting compliance programs, SOP governance, risk registers, audit readiness activities, and operational process improvement initiatives.
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Strong proficiency in Microsoft Office Suite with advanced Excel skills required.
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Experience with Power BI and compliance reporting dashboards or creating related reporting dashboards, preferred.
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Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
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Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
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Extensive organizational skills with a strong inquisitive mindset.
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Strong client-facing communication skills with experience presenting compliance metrics and operational updates to stakeholders.
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Preferred experience developing dashboards, tracking compliance and risk metrics, managing databases or reporting tools, and leveraging AI-enabled technologies to enhance reporting and process efficiency.
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Experience working in highly regulated environments, compliance management, governance, quality assurance, or operational risk functions is preferred.
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Preferred Candidate Profile
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Compliance-focused professional with experience supporting operational teams.
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Strong background managing SOPs, SOWs, governance frameworks, and risk registers.
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Proven ability to identify, track, and escalate compliance risks and non-compliance concerns.
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Comfortable collaborating across functions, delivering training, and supporting multiple business lines.
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Data-driven mindset with strong analytical, Excel, and Power BI capabilities.
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Confident client-facing communicator capable of leading recurring compliance reviews and process governance discussions
About CBRE:
- When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
Disclaimer:
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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
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Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
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About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.