About this role
Quality call Consultant.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP
Egypt
(Fulltime office (FTO))
Job Description
To monitor of calls / chats and evaluate performance of staff with regards to the quality of their service and sales techniques.
To conduct mystery shopping to customers & staff to measure their overall satisfaction with the call experience.
To assist in evaluating overall quality of calls for the center and make necessary recommendations to raise the standard.
Provide feedback and suggestion on improving service scripts to achieve quality requirements.
To track that service promises made are fulfilled from end to end & check gaps in processes/ fulfillments/execution.
To assist in the capture and report of customer feedback towards continual product development and make recommendations for product / process improvements based on the customer experience and feedback.
Think creatively and challenge existing procedures to facilitate ongoing change based on customer feedback.
To work closely with QCC, team leaders and Unit Manager to make recommendations for training and dispel any ambiguity
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Job Info
Job Identification 7150
Job Category MashreqBank Egypt
Posting Date 11/05/2026, 06:56 AM
Apply Before 01/04/2027, 07:00 PM
Job Schedule Full time
Locations
Egypt
(Fulltime office (FTO))
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