About this role
Job title: Quality Assurance Supervisor
About the Role The Quality Assurance Supervisor role supports a specific quality assurance program and the DHL Quality Management System, ensuring compliance with customer and regulatory requirements. This role directly supervises hourly QA/quality control staff and works to drive ongoing quality improvements.
What You'll Do
- Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
- Provide support on key regulatory, customer and 3rd party audits.
- Track, monitor, and report quality assurance metrics for the site.
- Monitor the training and development of site associates to ensure compliance to processes and regulations.
- Be a customer point of contact for QA related issues/initiatives as assigned.
- Partner with QA management to develop, distribute and maintain regular management reports.
- Meet regulatory requirements relevant to their operations on a daily basis.
- Ensure customer service and business standards requirements are met daily.
- Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis.
- Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
- Other duties as assigned.
What We're Looking For
- Bachelors Degree, preferred
- Some knowledge of QA, preferred
- People management experience, preferred
- Sufficient computer application experience
- Strong written and verbal communication
- Data analysis experience
- Training and facilitation skills
- Self management
Nice to Have
- Optional/preferred qualifications (only if mentioned)
Compensation & Benefits
- Salary range: $55,000 - $90,000 per year. For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.
- Benefits include Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
- DHL Supply Chain is an equal opportunity employer.