About this role
Job title: Quality Assurance Supervisor
About the Role The Quality Assurance Supervisor leads QA programs and QA activities to ensure site compliance with the DHL Quality Management System and customer/regulatory requirements. This role directly supervises hourly associates supporting quality activities and partners with QA management to drive continuous improvement.
What You'll Do
- Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
- Provide support on key regulatory, customer and 3rd party audits.
- Track, monitor, and report quality assurance metrics for the site.
- Monitor the training and development of site associates to ensure compliance to processes and regulations.
- Be a customer point of contact for QA related issues/initiatives as assigned.
- Partner with QA management to develop, distribute and maintain regular management reports.
- Meet regulatory requirements relevant to their operations on a daily basis.
- Ensure customer service and business standards requirements are met daily.
- Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis.
- Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc).
- Other duties as assigned.
What We're Looking For
- Bachelors Degree, preferred
- Some knowledge of QA, preferred
- People management experience, preferred
- Sufficient computer application experience
- Strong written and verbal communication
- Data analysis experience
- Training and facilitation skills
Compensation & Benefits
- Salary range: $55,000 - $90,000 per year (USD)
- DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.