About this role
Job title: Quality Assurance Supervisor
About the Role The Quality Assurance Supervisor supports a specific QA program and quality control activities to ensure site compliance with DHL Quality Management System and customer and regulatory requirements. This role directly supervises hourly associates supporting quality activities.
What You'll Do
- Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
- Provide support on key regulatory, customer and 3rd party audits.
- Track, monitor, and report quality assurance metrics for the site.
- Monitor the training and development of site associates to ensure compliance to processes and regulations.
- Be a customer point of contact for QA related issues/initiatives as assigned.
- Partner with QA management to develop, distribute and maintain regular management reports.
- Meet regulatory requirements relevant to their operations on a daily basis.
- Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis.
- Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc).
- Other duties as assigned.
What We're Looking For
- Bachelor's Degree, preferred.
- Some knowledge of QA, preferred.
- People management experience, preferred.
- Sufficient computer application experience.
- Strong written and verbal communication.
- Data analysis experience.
- Training and facilitation skills.
- Self management.
Compensation & Benefits
- Salary: USD 70,304 - 90,000 per year.
- Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and generous PTO policy.
- Equal opportunity employer.