Quality Assurance Specialist - Customer Service

• Monitor and evaluate customer service interactions across calls, WhatsApp, emails, and social media.

• Assess team performance against established quality standards.

• Identify service gaps and recommend improvement actions.

• Monitor complaint handling and customer satisfaction.

• Prepare quality assessment reports and provide constructive feedback.

• Identify training needs and support continuous service improvement.

• Ensure compliance with customer service procedures and brand communication standards.

Requirements

• Previous experience in Quality Assurance within Customer Service.

• Strong experience dealing with GCC markets and customers is a MUST.

• Excellent English communication skills (spoken and written) is a MUST.

• Strong analytical, reporting, and evaluation skills.

• Excellent attention to detail.

• Experience in Retail, E-commerce, or Luxury Brands is a plus.

Benefits

• Competitive Salary.

• Medical Insurance.

• Social Insurance.

• Professional Development & Growth Opportunities.

• Supportive and Collaborative Work Environment.