Quality Assurance Manager – Supplier Quality & Food Safety

Job title: Quality Assurance Manager – Supplier Quality & Food Safety

About the Role Be responsible for factory quality assurance related work across supplier quality, audits, food safety, and regulatory compliance.

What You'll Do

• Supplier Quality & Claim Management: Manage supplier quality performance, including monitoring, evaluation, and continuous improvement initiatives; handle supplier/customer quality claims, conduct root cause analysis, and drive CAPA.
• Audit & Certification Management: Plan, coordinate, and support external, customer, and internal audits; maintain and ensure compliance with certifications, including ISO 9001, BRCGS Packaging Materials / FSSC 22000, FSC, Bonsucro, and other sustainability standards.
• HACCP & Food Safety Management: Establish, implement, and maintain HACCP plans for packaging material production processes; conduct hazard analysis and ensure effective control of food safety risks; monitor CCPs and ensure proper documentation and verification activities; support food safety risk assessments and continuous improvement initiatives.
• Regulatory Compliance: Ensure compliance with domestic and international food safety and packaging material regulations; align site practices with Tetra Pak global quality and food safety standards.
• Quality Management System (QMS): Develop, implement, and continuously improve quality and food safety management systems; prepare and maintain documentation, including SOPs, Work Instructions, and One Point Lessons; conduct training programs, including HACCP and food safety awareness training.
• Continuous Improvement: Actively participate in WCM (World Class Manufacturing) pillar teams; lead or contribute to quality, food safety, and process improvement projects.
• Data Analysis & Reporting: Monitor key quality and food safety KPIs and prepare regular reports; use data-driven approaches to identify trends and improvement opportunities.
• Other Duties: Execute additional assignments or projects as assigned by the manager.

What We're Looking For

• Solid understanding of Quality Management Systems (QMS) and HACCP principles
• Good command of English (spoken and written)
• Strong communication, interpersonal, and problem-solving skills
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Experience in food, beverage, or packaging industry is preferred
• Familiarity with the following standards is an advantage: ISO 9001, ISO 22000 / FSSC 22000, BRCGS Packaging Materials, HACCP implementation and verification
• Education: Bachelor degree or above; Work experience: more than 5 years

Nice to Have

• Experience in packaging industry sustainability standards (FSC, Bonsucro) and related certifications

Compensation & Benefits

• Market competitive compensation and benefits with flexible working arrangements