About this role
To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.
Requirements
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KEY WORK OUTPUTS & ACCOUNTABILITIES
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Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
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Continued communication and interaction with external clients.
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H&S Branch Audits – Pest Control.
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New Product trials.
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Internal Training and Customer Education.
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Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
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Assist in basic installations from time to time.
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Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
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Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
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Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
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Compile and communicate Monthly QA reports.
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Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
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Ensure the correct use of company Approved Product List (APL) and report on non-compliance.
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SKILLS & COMPETENCIES
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Self-starter takes initiative
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Excellent communication skills
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Good planning, time management and organizational skills
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Good facilitation skills to drive long term development and capability
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Has ambition, perseverance is disciplined and goal focussed
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Good problem solving skills
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Good analytical skills with the ability to make business appropriate recommendations
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Collaborates well with others, building relationships to achieve team objectives
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Excellent time management
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Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike
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QUALIFICATIONS & EXPERIENCE
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Matric
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Full NCPC
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Registered Pest Control Operator with P-Number
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Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
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Experience with Phosphine and Methyl Bromide Gas
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Above average Pest Control Product knowledge and Technical Skills.
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Computer Literate MS Office, Google
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Facilitator qualification would be advantages
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Competencies in line with WL2 requirement