Quality Assurance Associate

Job title: Quality Assurance Associate

About the Role The Quality Assurance Associate supports underwriting quality, regulatory compliance, and operational excellence by conducting detailed reviews of insurance files, documentation, and business processes. This role identifies quality concerns, monitors trends, analyzes root causes, and partners with underwriting and operations to drive corrective actions and process improvements. It ensures adherence to carrier guidelines, regulatory requirements, and internal standards while supporting consistent underwriting practices across the organization.

What You'll Do

• Conduct monthly quality reviews of underwriting and servicing files and document findings in accordance with established QA procedures.
• Review policies, endorsements, applications, rating, documentation, and supporting forms for compliance with carrier, regulatory, and internal requirements.
• Identify trends, recurring issues, and process breakdowns through quality review activities and data analysis.
• Analyze root causes of quality concerns and collaborate with stakeholders to develop corrective and preventative actions.
• Monitor quality results over time and support reporting related to office, carrier, product, and operational performance.
• Maintain accurate audit documentation and quality records.
• Prepare and present quality findings, trends, and recommendations to underwriting leadership and business partners.
• Support initiatives designed to improve underwriting consistency, operational accuracy, and regulatory compliance.
• Stay current on carrier guidelines, underwriting requirements, state regulations, and internal procedures.
• Utilize reporting tools, AI tools, and data analytics to improve review efficiency and identify opportunities for process improvement.
• Participate in special projects, testing, and process enhancement initiatives as assigned.
• Demonstrate strong organizational skills, attention to detail, professionalism, and the ability to work independently.

What We're Looking For

• 2+ years of experience within the commercial Property & Casualty (P&C) insurance industry, including underwriting, underwriting support, quality assurance, auditing, compliance, or insurance operations.
• Strong understanding of policy forms, rating, underwriting documentation, carrier guidelines, and regulatory compliance requirements.
• Experience reviewing files for accuracy and identifying process improvement opportunities.
• Bachelor's degree preferred; equivalent insurance industry experience will be considered.
• Advanced proficiency in Microsoft Excel, including data analysis, formulas, filtering, and reporting.
• Strong analytical, communication, and problem-solving skills.
• Ability to manage multiple priorities and work independently in a deadline-driven environment.

Nice to Have

• Experience in Excess & Surplus Lines; Binding Authority, or Wholesale Brokerage operations.
• Familiarity with quality assurance methodologies, trend analysis, and root cause analysis.
• Knowledge of state regulatory requirements, surplus lines documentation, and carrier compliance standards.
• Experience presenting findings and recommendations to leadership and operational teams.

Compensation & Benefits

• The target salary range for this position is $64,000.00 - $80,000.00 annually.
• Full-time roles are eligible for bonuses and benefits.
• Ryan Specialty offers paid time off for company holidays, vacation, sick and personal days, paid parental leave, mental health services and more.