About this role
Quality Assurance Analyst | US Recruitment & RPO Operations
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Data, Business Analysis and AI , ICT / Computer
What You'll Do
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Review candidate profiles, screening notes, and submissions before client presentation
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Audit recruitment workflows to ensure compliance with processes, quality standards, and SLAs
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Monitor ATS accuracy, candidate statuses, and documentation completion
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Identify quality gaps, process inconsistencies, and improvement opportunities
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Track quality metrics and support quality scorecards and reporting
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Provide feedback and recommendations to Recruitment Team Leaders
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Support continuous improvement and process standardization initiatives
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What We're Looking For
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2+ years of experience in US Recruitment, Staffing, or RPO environments
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Strong understanding of candidate screening, qualification, and submission processes
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Experience using Applicant Tracking Systems (ATS)
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Ability to assess candidate quality against job requirements and hiring manager expectations
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Strong analytical skills and exceptional attention to detail
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Excellent communication and feedback delivery skills
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Nice to Have
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Quality Assurance experience within recruitment
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Recruitment auditing experience
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Knowledge of recruiting KPIs and quality scorecards
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Lean, Six Sigma, or continuous improvement methodologies
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Why Join Us?
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Work with a high-performing recruitment operations team
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Make a direct impact on hiring quality and business outcomes
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Participate in process improvement initiatives
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Collaborative and growth-oriented environment
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Check how your CV matches this job