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Quality Analyst
Atos
remote
Remote, GB Posted Sep 1, 2026
About this role
Quality Analyst
The role
The role of a Quality Analyst is to drive forward improvement activities as defined by the department head which could relate to:
- Customer Experience and loyalty
- Service Delivery productivity and efficiency
- Account quality improvements
- Quality of service and service assurance
- The initiation and progress of internal agreements
- The end-to-end management of document signature
- Other projects as defined by the department head
Key Responsibilities
- Analyzing operational information (customer feedback, service performance KPIs, problems, issues etc.) to proactively identify improvement opportunities to working practices and services;
- Lead/ facilitate improvement initiatives improving service delivery, customer experience and efficiency, utilizing standard Continuous Service Improvement process and related tools
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