Quality Account Manager
About this role
Quality Account Manager Germany (m/w/d)
As our Customer Quality Manager, you will be the trusted quality partner for our customers, ensuring outstanding support, driving continuous improvement, and safeguarding product excellence. You will work closely with customers and cross-functional teams across Europe to resolve complex quality topics, lead critical investigations, and strengthen long-term customer relationships.
Key responsibilities
- Serve as the primary point of contact for customers on all quality-related topics and complaints, coordinating investigations and ensuring timely technical and financial resolution.
- Lead critical incidents, driving root cause analysis and implementing sustainable corrective and preventive actions.
- Own and manage customer complaints within the ICCM (SAP) system, acting as both complaint owner and task owner whenever required.
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