QC Manager

Section: Overview Speedaf Nigeria is seeking a QC Manager to oversee quality control across its logistics operations, including pick-up, sorting, transit, and last-mile delivery. The role will focus on maintaining operational standards, monitoring performance, investigating service failures, and driving continuous improvement.

Section: Responsibilities

• Design, document, and maintain Standard Operating Procedures (SOPs) for all operational stages, including pick-up, sorting, transit, and last-mile delivery.
• Conduct regular internal audits of warehouses, sorting hubs, and transit vehicles to ensure adherence to safety and handling protocols.
• Track and analyse key performance indicators (KPIs), including On-Time Delivery (OTD), damage rate, and customer complaint resolution time.
• Ensure operations comply with Nigerian regulations, including standards set by the Standards Organisation of Nigeria (SON) and relevant transport/logistics licensing requirements.
• Lead investigations into major service failures, lost shipments, and damaged goods.
• Implement Corrective and Preventive Actions (CAPA).
• Oversee quality training programmes for operations staff, drivers, and warehouse handlers to ensure they understand the impact of their actions on service quality.
• Analyse exception-parcel data and conduct on-site investigations among frontline and mid-level staff across pick-up, transit, sorting, and delivery operations.
• Diagnose root causes of low pick-up rates, service attitude issues, delivery delays, parcel loss and damage, and human operational errors.
• Formulate targeted improvement plans and closely follow up on implementation status.
• Monitor end-to-end KPIs, including pick-up rate, pickup-to-delivery SLA, parcel loss rate, damage rate, customer complaints caused by service attitude, and staff operational errors.
• Drive continuous improvement across operations.

Section: Requirements

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field.
• 5–7 years of experience in quality control or operations management within the logistics, courier, or express delivery sector.
• Hands-on experience in Nigeria’s established logistics or express delivery enterprises.
• Proficiency in data analysis tools such as Excel, Power BI, or logistics ERP systems.
• In-depth knowledge of Nigerian logistics industry regulations.
• Experience with QMS documentation and audit procedures.
• Strong leadership skills and the ability to drive change in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Candidates from logistics companies will be preferred.

Section: Benefits

• (Not stated in posting)

Section: Additional