QA with Salesforce testing experience

Job title: QA with Salesforce testing experience

About the Role We are seeking an experienced Salesforce Field Service QA Engineer to ensure the quality and functionality of Salesforce Field Service (FSL) solutions. The role focuses on validating the Field Service Lightning modules and related processes to ensure reliable scheduling, dispatching, and service delivery.

What You'll Do

• Design test strategies and detailed test cases from business requirements and technical specs for Salesforce Field Service implementations.
• Execute functional, integration, regression, and end-to-end testing of FSL modules (scheduling, dispatching, work orders, service appointments, mobile).
• Validate mobile and web interfaces used by field technicians and service agents.
• Collaborate with developers, BAs, and stakeholders to identify and resolve defects and performance issues.
• Design and maintain test automation scripts (Selenium, Provar, Tosca, or other Salesforce-integrated tools).
• Perform data validation and backend testing using SOQL/SOSL queries.
• Document and report defects using JIRA, TestRail, and other test management tools.
• Participate in Agile/Scrum ceremonies (planning, grooming, retrospectives).
• Ensure QA best practices and Salesforce configuration standards.

What We're Looking For

• Bachelor's degree in Computer Science, Engineering, or related field.
• 4+ years of QA experience with at least 2 years in Salesforce testing.
• Proven experience testing Salesforce Field Service Lightning (FSL) modules.
• Familiarity with Work Orders, Service Appointments, Scheduling Policies, Dispatcher Console, and Mobile App.
• Strong knowledge of Salesforce data models, workflows, process builders, and validation rules.
• Experience with testing APIs and Salesforce integrations.
• Ability to write and execute SOQL and SOSL queries for validations.
• Experience with test automation tools like Selenium, Provar, Tosca, or equivalent.
• Knowledge of Agile/Scrum and tools like JIRA, Confluence, TestRail.
• Excellent written and verbal communication skills.

Nice to Have

• Salesforce Certifications (Administrator, Field Service Consultant, Platform App Builder).
• Experience in CI/CD environments with test automation integration.
• Familiarity with ServiceMax or other field service solutions (optional).
• Experience working with offshore QA teams.

Compensation & Benefits

• Not specified in posting.