QA Manager (Quality Management Systems)

QA Manager (Quality Management Systems)

Medbury Healthcare is an integrated healthcare organization with interests and investments that span the healthcare value chain. We are building an ecosystem that delivers superior healthcare solutions to Africa. We are fixing healthcare in Africa; you should join us.

QA Manager (Quality Management Systems)

• Job Type Full Time
• Qualification BA/BSc/HND , MBA/MSc/MA
• Experience 7 years
• Location Lagos
• Job Field Project and Program Management

About the Role

• We are looking for a strategic and results-driven QA Manager (Quality Management Systems) to lead the development, implementation, and continuous improvement of our group-wide Quality Management System (QMS), ensuring consistent quality, safety, and compliance standards across all divisions.
• Based in Corporate, the ideal candidate will provide functional leadership to all QA & Compliance Officers across the divisions, drive regulatory and accreditation readiness, oversee internal audits and corrective actions, and build a strong culture of quality, accountability, and continuous improvement throughout the organization.

Key Responsibilities

Quality Management System (QMS) Development & Oversight:

• Lead the development, implementation, maintenance, and continuous improvement of a group-wide Quality Management System aligned with ISO 9001:2015 and applicable healthcare quality standards.
• Develop, review, and control quality policies, standard operating procedures (SOPs), manuals, forms, and other QMS documentation across all divisions.
• Ensure quality standards and procedures are applied consistently across all divisions and business units.

Leadership of QA & Compliance Officers:

• Provide functional leadership, direction, and supervision to QA & Compliance Officers across all divisions.
• Set clear performance objectives, conduct performance reviews, and support the training and professional development of the QA & Compliance team.
• Coordinate divisional quality and compliance activities to ensure a unified, standardized approach across the organization.

Regulatory Compliance & Accreditation:

• Monitor and ensure compliance with applicable laws, regulations, licensing requirements, and industry standards across all divisions.
• Lead preparation for regulatory inspections, external audits, certifications, and accreditation assessments.
• Maintain an up-to-date register of regulatory requirements, licenses, and permits, and ensure timely renewals across all divisions.

Internal Audits & Corrective Actions:

• Develop and execute an annual group-wide internal audit and inspection plan.
• Oversee audits conducted by divisional QA & Compliance Officers and review audit findings, reports, and recommendations.
• Ensure corrective and preventive actions (CAPA) are implemented, tracked, and verified for effectiveness within agreed timelines.

Risk Management & Continuous Improvement:

• Oversee incident, non-conformance, and complaint reporting systems, and ensure root cause analyses are conducted promptly.
• Identify quality and compliance risks across divisions and drive appropriate mitigation measures.
• Lead continuous improvement initiatives to enhance service quality, client and patient safety, and operational efficiency.

Quality Performance Monitoring & Reporting:

• Define, monitor, and analyze key quality and compliance indicators across all divisions.
• Prepare and present periodic quality and compliance reports to senior management, highlighting trends, risks, and recommendations.
• Coordinate management review meetings to evaluate the performance and effectiveness of the QMS.

Training & Quality Culture:

• Develop and deliver quality and compliance training programmes for staff across all divisions.

• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

• Perform other quality and compliance-related duties as assigned by management.

• Qualifications & Experience

• Bachelor's Degree (B.Sc.) or Higher National Diploma (HND) in Quality Management, Health Sciences, Public Health, Pharmacy, Medical Laboratory Science, Nursing, Engineering, or a related discipline. A Master's degree will be an added advantage.

• Minimum of seven (7) years' relevant experience in quality assurance, quality management systems, or regulatory compliance, with at least three (3) years in a supervisory or managerial role.

• Experience managing quality and compliance across multiple sites or divisions, preferably in a healthcare environment, is highly desirable.

• Professional certification (e.g., ISO 9001 Lead Auditor) would be advantageous.

• Industry: Healthcare