QA Lab Specialist

QA Lab Specialist

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Bath & Body Works is seeking a Quality Assurance Lab Specialist to support product quality and compliance across our global supply chain! This entry-level, individual contributor role is responsible for conducting product evaluations, inspections, and quality reviews to ensure products meet predetermined guidelines and detailed requirements. The associate partners with suppliers and cross-functional teams to support quality processes, investigate quality concerns, maintain accurate documentation, and help drive consistent product performance from development through production. This role plays an important part in delivering safe, compliant, and high-quality products that create customer excitement and satisfaction.

Responsibilities

• Quality Control & Product Evaluation (15%)

• Conduct product evaluations and inspections against established quality standards and specifications.

• Perform distribution center product inspections to assess compliance and identify potential quality concerns.

• Review test data and supporting documentation from suppliers to verify compliance with company requirements.

• Collect, document, and maintain quality data using standard measurement and inspection tools.

• Support product approval processes, including article set-up, tracking, and positive release activities.

• Escalate quality concerns and non-conformance findings to appropriate partners for resolution.

• Quality Program Execution (15%)

• Provide technical and investigative support for product quality issues and supplier inquiries.

• Assist in root cause investigations and corrective action follow-up activities.

• Support execution of quality assurance programs, processes, and initiatives.

• Maintain accurate quality records, reports, and documentation to support compliance and continuous improvement efforts.

• Supplier Quality & Performance Support (70%)

• Support quality assurance activities across global manufacturing and supplier operations.

• Partner with suppliers to communicate quality expectations, specifications, and compliance requirements.

• Monitor supplier submissions and documentation to support product approval and commercialization processes.

• Conduct inspections and evaluations to determine product acceptability and conformance to specifications.

• Collaborate with Quality, Sourcing, Product Development, Packaging Engineering, Regulatory, and Supply Chain partners to address product quality concerns.

• Assist with supplier performance monitoring and continuous improvement initiatives under the guidance of senior quality team members.

• Professional Development

• Build and maintain an individual development plan aligned to career growth and business objectives.

• Demonstrate a commitment to continuous learning and development of quality, technical, and business knowledge.

• Actively contribute to a collaborative, inclusive, and customer-focused team environment.

Qualifications

• Entry-level opportunity with an interest in quality assurance, manufacturing, product development, or supply chain quality.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and balance project work with day-to-day responsibilities.
• Effective verbal and written communication skills.
• Ability to build positive working relationships with internal and external partners.
• Comfortable working in a fast-paced, cross-functional environment.
• Demonstrated organizational and time management skills.
• Proficiency with Microsoft Office and other business systems.
• Ability to work independently while contributing effectively within a team environment.

Education

• Bachelor's degree in Engineering, Physical Sciences, Natural Sciences, Quality, Supply Chain, or a related field preferred.

• Internship, co-op, academic project, or related quality experience preferred.

• Core Competencies

• Drives Results

• Action Oriented

• Collaborates

• Decision Making

• Nimble Learning

Benefits

• Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• 401(k) with company match and Associate Stock Purchase Program with discount.

• Opportunity for paid time off, paid parental leave and access to family building benefits.

• Home, auto and pet insurance and a company-provided Care.com subscription.

• Tuition reimbursement and scholarship opportunities for post-secondary education.

• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.

• Visit bbwbenefits.com for more details.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

• We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

• We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

• Application window will close when all vacancy/vacancies are filled.

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• Application window will close when all vacancy/vacancies are filled.

• We create feel good for everybody.

• From our stores to distribution centers and home offices, we build careers rooted in care and connection, creating moments that uplift people everywhere — starting with you.

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• Careers that feel like more.