QA Engineer

About the Role VALCE Talent Solutions is seeking a QA Engineer/Analyst to support system implementation and production environments. The role focuses on translating functional requirements into test cases and validating software through functional, regression, integration testing, and UAT, while coordinating with vendors and technical teams to resolve defects. What You'll Do

• Design, document, and execute test cases based on functional requirements and translate them into validation steps and expected results.
• Execute functional, regression testing, integration testing, defect validation, and UAT support.
• Clearly document defects and collaborate with technical teams or vendors to resolve issues.
• Analyze application issues to determine root cause and whether they relate to functionality, configuration, data, or processes.
• Utilize QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
• Communicate effectively with business and technical stakeholders.
• Manage multiple test cases or support tickets simultaneously.
• Knowledge of Mexico brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows. What We're Looking For
• Experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.
• Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows.
• Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.
• Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.
• Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.
• Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.
• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
• Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences.
• Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.