About this role
Public Safety Officer - 1st Shift (Mon-Fri 7am-3pm)
Overview
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Job Description
Primary Duties and Responsibilities
Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community. Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct. Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence. Prepares and submits written reports and logs all incidents thoroughly and accurately. Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients. May be assigned to special duties, off-site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off-site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community-based clinics. Will be cross trained in other locations beyond normally assigned workspace. Performs additional duties as assigned.
Knowledge, Skills and Abilities
Excellent verbal and written communication skills. Proficient in the operation of office equipment including computers. Knowledge of word processing, spreadsheet, and database applications. Exemplary customer service and communication skills. Strong risk analysis and organizational skills. Ability to control complex interpersonal situations and crisis management scenarios. Ability to prepare clear and concise reports and routine correspondence. Reliable and flexible.
Minimum Job Qualifications
High school diploma, bachelor's degree preferred. 1 year of relevant security experience; multi-language skills a plus.
License/Certification/Registration Required
Must possess and maintain a valid Massachusetts Driver’s license. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain required certifications in the following programs (training provided by department): CPR/AED/First Aid Narcan (Naloxone) Training AVADE/HDTS De-Escalation Training
Supervisory Responsibilities
None
Patient Contact
Yes, indirect contact for non-care providing purposes.