Public Safety Dispatcher II

Syracuse University

A Public Safety Dispatcher II is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.

Education and Experience

• An Associate’s degree from an accredited college or university and two (2) plus years as a Public Safety Dispatcher I within Syracuse University Emergency Communications Center (ECC); or an Associate’s degree and three plus years of experience working in a communications center role, and/or an equivalent combination of education and experience.
• Ability to supervise subordinate employees
• Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications.
• Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam.

Skills and Knowledge

• Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus.
• Must have strong communications skills and ability to communicate with a diverse community.
• Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
• Multi-task in a high-volume, community and student service centered environment.
• Must have the ability to be creative and innovative in problem-solving.
• Candidates may be required to sit for extended periods of time.
• Must be willing to work nights, weekends, and holidays and be flexible with schedule.
• Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.
• Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.

Responsibilities

• Manage and supervise day-to-day operations of the 24/7 communications center

• Supervise, provide feedback and serve as a mentor to communications center staff, including all fulltime and part-time civilian staff.

• Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center.

• Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner.

• Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system.

• Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential.

• Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.

• Manage all records pertaining to daily tour of duty.

• Prioritize all radio and telephone communications. Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond.

• Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.

• Monitor video security system CCTV as assigned and report and/or dispatch any anomalies. Assists investigators in searching for stored video related to incident and case investigations.

• Service all walk-in customers

• Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests.

• Runs NYSPIN/NCIC inquiries as requested.

• Monitor key control.

• Comply with all Federal, State and Local regulations relative to communications and protected data and information.

• Report technical problems clearly and expeditiously to appropriate department/division.

• May perform or safety, security or community service related duties as assigned.

• Maintains understanding of and familiarity with Department of Public Safety policies and procedures

• Ensures compliance with Department of Public Safety policies and procedures and Syracuse University rules and regulations by all personnel under his/her supervision

• Make notifications to appropriate personnel of significant or specific types of situations as required by Department of Public Safety policies and procedures.

• Other duties as assigned.

• Physical Requirements

• Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.

• Tools/Equipment

• Not Applicable