Public Area Supervisor

Fairmont Hotels & Resorts

Operational Responsibilities

• Supervise daily cleaning activities in all public areas, including:
• Lobby and reception areas
• Public guest washrooms
• Corridors and staircases
• Restaurants and bars
• Meeting rooms and banquet areas
• Entrances and exterior walkways
• Spa, Gym and Kids Club
• Conduct regular inspections to ensure cleanliness standards are maintained.
• Assign duties and monitor staff performance throughout the shift.
• Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
• Ensure public areas are always guest-ready and presentable.
• Follow up on all maintenance issues and report defects promptly.
• Monitor and maintain cleanliness during conferences, meetings, and special events.

Staff Supervision

• Prepare daily work schedules and assignments.
• Train, coach, and motivate public area attendants.
• Ensure all team members comply with housekeeping SOPs.
• Monitor grooming standards and departmental appearance.
• Conduct on-the-job training and performance follow-up.

Inventory & Equipment Control

• Monitor usage of cleaning chemicals and supplies.
• Ensure proper handling and storage of chemicals according to safety guidelines.
• Maintain inventory of public area supplies and equipment.
• Report damaged or missing equipment immediately.
• Assist in controlling departmental expenses.

Health, Safety & Security

• Ensure compliance with hotel safety and sanitation standards.
• Maintain safe working practices at all times.
• Ensure wet-floor signage and other safety measures are in place.
• Report accidents, incidents, and hazards promptly.
• Ensure proper key control and security procedures are followed.

Guest Service

• Consistently provide professional, friendly, and engaging service.
• Respond promptly to guest requests and concerns.
• Handle guest complaints relating to cleanliness professionally and efficiently.
• Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field

• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment

• Experience in a luxury hotel environment is an added advantage.

• Excellent organizational and time-management skills

• Strong written and verbal communication skills

• High attention to detail and accuracy

• Ability to multitask and work under pressure

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.

• Learning programs through our Academies.

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities.

• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.

• Working with a hotel rich in history and known for exemplary services while growing your career.

• Work and learn in a magical luxury property.

• Check how your CV matches this job