Public Affairs Coordinator

Job title: Public Affairs Coordinator

About the Role

The Public Affairs Coordinator is an entry-level, individual contributor role providing tactical support to Tyler’s reputation management and public affairs function. Under Public Affairs leadership, the coordinator supports monitoring, issue logging, research, and documentation to protect the company’s reputation, while demonstrating attention to detail, sound judgment, and discernment. This role emphasizes accuracy, responsiveness, and continuous learning as part of Tyler’s corporate staff.

What You'll Do

• Support reputation management administration by accurately capturing, updating, maintaining, and reporting on reputational issues in designated event logs, databases, and shared files, following established processes and timelines.

• Follow up on active and monitored reputational issues to ensure timelines, statuses, and next steps are updated in a timely and accurate manner.

• Monitor media and digital platforms for coverage, commentary, and emerging issues related to Tyler; flag relevant items for review and assist with compiling internal summaries; exercise discernment to identify why an issue may be important and anticipating likely follow-up questions.

• Assist public affairs team lead to maintain and update internal talking points and background documents for high-visibility or emerging situations. May include:

• Coordinating with internal stakeholders to gather information and support aligned responses.

• Conducting timely research and basic analysis to identify, track, and summarize reputation-related issues including outcomes and lessons learned.

• Triage and manage inbound inquiries related to reputation management by reviewing, researching, and understanding the underlying issue before routing or escalating.

• Support documentation and maintenance of team processes, templates, and workflows; identify gaps and flag improvement opportunities for review.

• Apply Tyler style, formatting, and quality standards, including proofreading and consistency across materials.

• What We're Looking For

• Bachelor’s degree in communications, journalism, public relations, public affairs, political science, or a related field, or equivalent early-career experience.

• 0–2 years of relevant experience, including internships or entry-level roles involving writing, research, monitoring, or communications support.

• Strong written communication and summarization skills with a high level of attention to detail.

• Demonstrated ability to research topics, understand context, and exercise sound judgment appropriate to an entry-level role.

• Organizational and time-management skills, including comfort working with trackers, databases, or shared documentation.

• Ability to manage assigned tasks and meet deadlines in a fast-paced environment.

• Proficiency in Microsoft Office applications; familiarity with media monitoring tools is a plus.

• Nice to Have

• Familiarity with media monitoring tools.

• Experience coordinating with internal stakeholders.

• Compensation & Benefits

• Competitive benefits to support health and financial wellness.

• Additional company-wide recognition as a Great Place to Work & Grow Your Career.