About this role
Job title: PT Field Service Agent- Coppell, TX
About the Role DHL Express is seeking a Service Agent to provide operational management and support at the service center to ensure efficient and timely pick-up and delivery handling of customer materials and shipments, while ensuring compliance with safety, security, regulatory, and company policies.
What You'll Do
- Provides customer service, sales and operational support for the Service Center
- Answers phone and greets visitors
- Resolves billing problems in relation to the Service Center
- Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
- Communicates with Sales/Service to resolve customer problems
- Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
- May process or prepare import/export documentation and assist in the customs clearance process in some markets
What We're Looking For
- High School Degree or Equivalent required
- Previous experience in customer service/support or related field
- Strong Communication Skills (both oral and written)
- Proficient in Microsoft Office Products (Outlook, Excel, Word)
- Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Nice to Have
Compensation & Benefits
- DHL Express benefits and incentive offerings are designed to reflect a substantial experience