PT Customer Lead

A part-time Customer Lead at Food Lion in Concord, NC supports fast, friendly service and helps maintain front-end standards. You will work under the Customer Service Manager and Assistant Customer Service Manager to ensure customer satisfaction, friendly interactions, and adherence to Front End Standard Practice. The role emphasizes efficient service, accurate cash handling, and helping maintain a neat, safe store environment while supporting store colleagues and customers.

Responsibilities

• Provide prompt, accurate, and friendly service; greet customers by name when possible and engage to create a positive shopping experience
• Unload and organize groceries for efficient bagging; group items (e.g., cold items) for easier checkout
• Ensure carts are clear of items and check under seats for missed items before completing an order
• Follow proper bagging procedures and handle payments and transactions per standard practices
• Maintain focus on customers by avoiding personal conversations with colleagues when customers are present
• Handle cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers; process refunds and correct errors per procedures
• Maintain accurate cash control and complete necessary overrides when required
• Identify customers needing assistance and offer to take orders to their car or assist with Food Lion To-Go orders (if applicable)
• Stay alert to service standards, call for assistance when needed, and check prices quickly and accurately
• Be courteous and helpful to other associates; wear the Food Lion uniform with name badge and maintain a neat appearance
• Retrieve and return shopping carts, keep the front end area neat and clean, and report any register malfunctions to the Customer Service Manager or Manager on Duty
• Ensure MVP savings center KIOSK is stocked and functioning; identify and address unsafe conditions
• Notify QA of cleaning or maintenance needs on the front end; complete computer-based training and training aids
• Perform cashier duties when scheduled or as needed per surge plan; manage front-end operations briefly in the absence of the Customer Service Manager/Assistant Customer Service Manager
• Serve as Food Lion To-Go Runner when scheduled or needed; ensure check stands are stocked with bags, receipt paper, Catalina paper, and restock cigarette drawers at each lane
• Seek efficiencies to reduce costs and improve labor productivity; perform other duties as assigned

Requirements

• High school graduate or equivalent preferred
• Effective communication and strong customer service skills
• Ability and willingness to learn multiple tasks and the technical requirements of the job; capable of performing cashier and service center duties
• Ability to meet minimum age requirements for specific job functions and the physical requirements of the position
• Must be able to work standing for extended periods and perform required hand and arm motions, lifting up to 50 lbs occasionally, and pushing/pulling up to 75 lbs occasionally
• Comfortable using computers, smart devices, cash handling equipment, scanners, and related technology; capable of repetitive motions and reaching at various heights
• Ability to tolerate working in extreme temperatures for short periods and to check documents such as IDs and checks
• Committed to equal employment opportunities and respectful treatment of all associates and applicants