About this role
The team at Houston Behavioral Healthcare Hospital is both passionate about quality behavioral healthcare and compassionate about those we serve. We recognize that emotional, behavioral and chemical dependency problems can affect all areas of a person's life.
Our individual mental health treatment programs are tailored to address each person's unique problems and needs. If you are a team player, reliable candidate, and enjoy helping others, please see our open opportunities:
Houston Behavioral Healthcare Hospital is currently recruiting two Per Diem Psych PBX Receptionist, Weekends, Saturday and Sunday day and night shift with weekend rotations to assist with visitation, property and front desk task. This person would need to be flexible in their schedule.
Key Duties and Responsibilities:
Call Management: Answer all incoming calls in a timely manner, screen them appropriately, and direct them to the relevant person or department
Incoming and Outgoing Calls: Direct calls to the correct department and individual
Customer Service: Deliver correct information regarding services and company policies; address caller issues with professionalism
Message Handling: Accurately capture and promptly deliver verbal or written messages
Technical Support: Oversee the PBX system for malfunctions, resolve basic technical issues, and refer complex problems to the IT department
Directory Maintenance: Ensure the internal phone directory remains current with accurate extensions and contact information
Record Keeping: Maintain code logs and visitation logs
Other Communication Systems: Manage intercoms and two-way radios
Emergency Procedures: Respond to urgent or sensitive calls, including emergencies, with appropriate professionalism Administrative Tasks: Execute clerical responsibilities including filing, data entry, and photocopying to assist departmental operations
Visitation: Facilitate visitor check-in, educate family members regarding visitation procedures, assist with patient property documentation, maintain an organized and clean lobby, manage traffic flow, conduct security screening, escort visitors to designated areas, and identify prohibited items
Other duties as required
Requirements
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Education: HS Diploma or equivalent
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1 year experience in a behavioral healthcare/ or customer service.
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Skills and Qualification
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Communication: Proficient in both verbal and written expression, maintaining a professional and respectful approach in all interactions
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Technical Knowledge: Competency with multi-line telephone systems and fundamental problem-solving techniques
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Organization: Capacity to handle concurrent responsibilities and establish priorities efficiently in demanding situations
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Confidentiality: Demonstrated reliability in managing confidential materials with appropriate discretion
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Customer Service: Dedication to delivering superior service quality and maximizing caller satisfaction
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Flexible
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Bilingual preferred
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Team Player
Benefits
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401-K
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Tickets at Work