PSD Manager

PSD Manager

Location: Ciudad del Carmen, Campeche, Mexico

Key Responsibilities

• Ensure consistent implementation of QHSE standards, Operational Integrity requirements, risk management practices, and continuous improvement initiatives across product and service delivery.
• Drive customer satisfaction, service quality, and operational excellence through effective process management and coordination with the Operations Control Center.
• Own and enforce PSD and Operational Integrity Key Operating Practices (KOPs) within the GeoUnit, ensuring compliance, adoption, and performance improvement.
• Identify, evaluate, and mitigate operational risks through the development and execution of risk management and response plans.
• Conduct audits, service delivery assessments, activity reviews, and job program evaluations to ensure compliance with company, customer, and industry standards.
• Review and approve technical job programs, JRAs, PRAs, exemptions, and MOC documentation based on established risk and compliance criteria.
• Lead incident response, recovery, investigations, root cause analysis, and corrective action validation.
• Manage the complete service delivery cycle, from planning and execution through customer acceptance and job closure.
• Oversee contract performance and value assurance activities, ensuring operational efficiency and customer satisfaction.
• Develop and maintain operational and financial forecasts, including revenue, margins, assets, products, and workforce demand.
• Create and manage sales orders, customer cost estimates, billing documentation, and resolution of billing or service delivery disputes.
• Design and optimize staffing models, ensuring appropriate workforce planning and resource allocation.
• Support team engagement, competency development, performance management, and technical growth.
• Lead by example through regular field visits, promoting safety culture, operational discipline, and continuous improvement.
• Manage aftermarket service operations including spare parts, field services, upgrades, retrofits (URI), blanket orders, and spare parts contract administration.
• Facilitate effective coordination across functional interfaces to ensure seamless service execution and operational efficiency.

Requirements

Education

• Bachelor's Degree in Engineering or related disciplines.

Experience

• Minimum 7 years of relevant experience.

• Experience in Production Facilities and/or Service Projects.

• Previous management or supervisory experience.

• Experience in Operational Integrity and risk management processes.

• Experience managing field operations, service delivery, aftermarket activities, or customer-facing operations.

• Experience working with contracts, service performance, and customer relationship management.

• Technical Skills

• Strong technical knowledge of Process Equipment and Field Operations.

• Experience managing Product and Service Delivery (PSD) operations.

• Knowledge of Operational Integrity, QHSE, risk assessment, and continuous improvement processes.

• Experience with management systems, operational planning, and resource optimization.

• Ability to analyze operational and financial performance metrics.

• Proficiency in Microsoft Office applications.

• Fluent English communication skills.

• Competencies

• Strong leadership and team management capabilities.

• Excellent communication and stakeholder management skills.

• Customer-focused mindset with strong service orientation.

• Strong analytical, problem-solving, and decision-making abilities.

• Ability to influence and collaborate across multiple levels of the organization.

• Strong organizational and planning skills.

• Commitment to safety, operational excellence, and continuous improvement.

• Ability to build effective internal and external professional networks.

• Additional Information

• Workplace Type: Onsite

• Focus on Field Services, Spare Parts, URI (Upgrades, Retrofits, and Installations), and Blanket Order Management.

• Frequent interaction with customers, operations teams, and business leadership.

• Travel to operational sites and customer locations may be required.

Location

Ciudad del Carmen, Campeche

• Focus on Field Services, Spare Parts, URI (Upgrades, Retrofits, and Installations), and Blanket Order Management.

• Frequent interaction with customers, operations teams, and business leadership.

• Travel to operational sites and customer locations may be required.

• We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.