PSA Operations Associate

Job title: PSA Operations Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

We’re looking for an Operations Associate to join our Operations team in Hong Kong to provide world-class customer care to our fans around the globe.

You'll report to the Operations Manager and work from our Hong Kong office in Tsim Sha Tsui.

What You’ll Do

• Receive and process all customer submission forms and collectibles submitted for grading.
• Verify submission form details against physical collectibles to ensure accuracy and completeness.
• Perform data entry of all customer submission information into the PSA grading system.
• Cross-check service levels, declared values, customer eligibility, and payment terms in accordance with company policies.
• Prepare and organize submission batches to ensure smooth downstream grading operations.
• Collaborate with Customer Service to resolve discrepancies, incomplete documentation, or problematic submissions.
• Perform additional duties as assigned, which may include card identification, set recognition, and specification verification.
• Export operations - specifically handling both international and local customer return shipments.

Who you are:

• Diploma or above; minimum 1–2 years of relevant working experience.
• Strong attention to detail with high accuracy in data entry and documentation handling.
• Excellent communication and coordination skills; able to work cross-functionally.
• Patient, responsible, and team-oriented with a strong sense of accountability.
• Ability to follow established SOPs and compliance procedures and complete tasks within required timelines.
• Basic knowledge of trading cards and collectibles preferred.
• Prior experience in retail, logistics, warehousing, or collectibles industry is an advantage.
• Proficiency in Cantonese and English; Mandarin is a plus.

Other Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing

Requirements

• Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting is required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Reasons To Join Us:

• Competitive salary package with performance-based bonuses.

• Discretionary year-end bonus.

• Minimum 10 days of annual leave plus Hong Kong statutory holidays.

• MPF contribution in accordance with Hong Kong regulations.

• Medical benefits.

• Professional office environment with pantry facilities (coffee/tea provided).

• Positive team culture and growth opportunities within the collectibles industry.

• Six-month probation period.

• We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.