About this role
About the Role Provider Relations Walkthrough Representative serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process. This role requires strong problem-solving abilities, excellent customer service skills, and a thorough understanding of Medicaid programs and policies. What You'll Do
- Act as the primary liaison for Medicaid providers, ensuring clear and effective communication.
- Research, investigate, and resolve provider questions, requests, and issues with a focus on provider enrollment.
- Identify root causes and implement resolutions for provider inquiries and challenges.
- Educate providers on applicable policies, procedures, and program updates.
- Maintain comprehensive knowledge of Medicaid programs, processes, and guidelines.
- Handle customer requests promptly while maintaining a positive provider experience.
- Use available tools and resources to deliver accurate and timely research assistance.
- Meet all contractual requirements while fostering positive working relationships with providers, colleagues, and project stakeholders.
- Interact professionally and effectively with all levels of management and client representatives.
- Attend in-person visits, trainings, and events to deliver provider education and support.
- Due to the nature of this role, the ideal candidate needs to reside in one of the following counties listed below. 10% travel expected within this region.
- El Paso; Hudspeth; Culberson; Jeff Davis; Presidio; Brewster; Loving; Reeves; Pecos; Terrell What We're Looking For
- Basic Qualifications: Minimum of 2 years of healthcare administration experience.
- Minimum of 2 years of experience in one or more of the following; Medicaid Managed Care, and or Health Plan Managed Care.
- Preferred Qualifications: Experience with provider enrollment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Strong written and verbal communication skills.
- Effective presentation and public speaking skills. Nice to Have
- Experience with provider enrollment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- Strong written and verbal communication skills.
- Effective presentation and public speaking skills. Compensation & Benefits
- Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
- Location-based hourly salary ranges (example ranges shown below):
- California: $23.13 to $49.57 per hour
- Cleveland: $21.39 to $39.66 per hour
- Colorado: $23.13 to $42.84 per hour
- District of Columbia: $24.62 to $45.63 per hour
- Illinois: $21.39 to $42.84 per hour
- Maine: $19.66 to $36.49 per hour
- Maryland: $23.13 to $42.84 per hour
- Massachusetts: $23.13 to $45.63 per hour
- Minnesota: $23.13 to $42.84 per hour
- New York: $21.39 to $49.57 per hour
- New Jersey: $24.62 to $49.57 per hour
- Virginia: $21.39 to $45.63 per hour
- Washington: $24.62 to $45.63 per hour
- Locations: Austin, TX; San Antonio, TX