Protocol Scheduler

About the Role The Protocol Scheduler is responsible for all aspects of patient scheduling for patients on clinical trials, in accordance with department and protocol specific scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician's assistants, program nurses and nurse practitioners and other care providers, the individuals in this position will play a critical role in facilitating all aspects of patient care and maintaining compliance with protocol requirements. This position starts in October 2026 and is located in Boston, MA. Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care, committed to diversity, equity and inclusion in care and workplace. What You'll Do

• Schedule all assessments, treatments and procedures for patients on clinical trials in accordance with protocol-specific scheduling guidelines and department policies.
• Coordinate related clinical trial procedures, including labs, radiology, echocardiograms, electrocardiograms, pulmonary function tests, pharmacokinetics, and other study assessments.
• Ensure correct order placement per disease-specific and Dana-Farber guidelines of required study assessments.
• Act as primary point of contact to the clinical research team, patients, and caregivers regarding all scheduling matters.
• Input and maintain patient data relevant to appointment scheduling; update scheduling templates for changes; monitor referral requests and follow up to ensure timely service.
• Arrange telehealth visits per protocol and guidelines; coordinate communication between provider, admin and patient.
• Maintain compliance with regulatory standards and participate in ongoing training to support patient safety, flow, and resource utilization goals.
• May lead or participate in the development of new scheduling systems or processes.
• Recognize emergencies and respond using standard operating procedures and critical thinking.
• Support education of patients in person or by telephone about appointment schedules.
• Support billing and revenue processes by ensuring correct scheduling data and processes. What We're Looking For
• Experience in clinical trial scheduling and coordinating complex protocols.
• Knowledge of regulatory standards, trial protocols, and Dana-Farber scheduling guidelines.
• Strong customer service and communication skills; ability to interact with patients, families, physicians and staff.
• Exceptional time management and organizational abilities; ability to work in high-risk, regulated environments.
• Proficiency with scheduling systems and data entry; ability to analyze and solve scheduling problems. Nice to Have
• Experience leading or participating in development of new scheduling systems or processes.
• Familiarity with telehealth scheduling and cross-functional coordination in clinical research. Compensation & Benefits
• Salary: $45,500.00 - $54,400.00 per year (USD).
• Hybrid work arrangement: 2-3 days onsite per week.
• Start date: October 2026.