Protection from Violence Technical Assistant

Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organisation. We provide assistance, protection and durable solutions to refugees and internally displaced persons worldwide. What is NRC?

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Protection from Violence Technical Assistant - Monguno

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Borno
• Job Field NGO/Non-Profit

Location: Monguno, Borno

Role and responsibilities

Generic responsibilities:

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.

• Adhere to NRC policies, tools, handbooks and guidelines.
• Implement assigned PfV activities in accordance with approved work plans, project targets, NRC SOPs and protection standards.
• Conduct protection monitoring, case management, referrals and Individual Protection Assistance (IPA) assessments within delegated responsibilities.
• Plan, prioritise and deliver field tasks on schedule, work under pressure with minimal supervision, and escalate delays and protection concerns promptly.
• Provide day-to-day operational supervision, coaching and task follow-up for Community-Based Protection Networks (CBPNs) in the assigned location.
• Prepare accurate weekly activity and protection monitoring reports, timely case updates and other reports requested by the PfV Officer.
• Maintain complete, accurate and securely stored protection case management, referral, monitoring and IPA assessment records in accordance with NRC information-management procedures.
• Apply protection principles, safeguarding, PSEA, anti-fraud and anti-corruption requirements; promote accountability and technical improvement.

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation.

This section shall be revised whenever a new employee is hired or the context changes significantly.

• Build respectful, trusted relationships with affected communities, CBPN members, community representatives and relevant duty bearers, ensuring safe, inclusive and accountable engagement.
• Conduct regular household and community-level protection monitoring, including interviews, focus group discussions and observation as appropriate; identify, document and analyse threats, vulnerabilities and emerging protection trends using approved tools.
• Identify people facing protection risks, assess needs safely and obtain informed consent for appropriate internal or external referrals; maintain referral tracking and follow up on outcomes without disclosing confidential case information.
• Facilitate accessible, age- and gender-sensitive protection information sessions with CBPNs and communities, using approved messages and safe communication approaches.
• Supervise CBPN day-to-day activities, agree weekly tasks, verify completion, review community feedback, provide coaching and ensure safe identification, information sharing and referral practices; promptly address gaps or misconduct through established channels.
• Directly undertake protection case management for assigned non-GBV/non-CP cases, including safe identification, informed consent, assessment, risk analysis, case planning, service coordination, follow-up and case closure, in line with approved SOPs and technical oversight.
• Conduct IPA protection-risk and eligibility assessments, document the causal link between assistance and mitigation of a specific protection threat, prepare case files and recommendations for authorised review and approval, and follow up on assistance and protection outcomes. Do not authorise or process payments outside delegated controls.
• Maintain complete and timely case notes, assessments, case plans, referral records and IPA documentation; safeguard confidential information, restrict access on a need-to-know basis and follow NRC data protection and safe information-sharing procedures.
• Maintain updated service mapping and functional referral pathways; coordinate with specialised protection, CP, VAWG and other service providers to facilitate safe, timely referrals and flag service gaps or urgent cases to the PfV Officer.
• Develop and implement weekly field work plans aligned with the PfV Officer’s priorities; submit weekly activity and protection monitoring reports, maintain indicator and case-tracking records, report urgent protection incidents immediately and contribute to monthly reporting and corrective action follow-up.
• Coordinate daily with the PfV Officer, case workers, local implementing partners, other NGOs, relevant government services and community structures to support quality implementation, avoid duplication and address operational constraints.
• Provide practical technical support and coaching to CBPNs and partner field teams within delegated responsibilities; raise technical quality concerns for review by the PfV Officer.
• Work closely with MEAL colleagues on data quality checks, participant feedback and complaints referral, verification and monitoring, while preserving the independence of MEAL functions and confidentiality of sensitive case data.
• Follow NRC security procedures, uphold professional boundaries and zero tolerance for exploitation, bribery, diversion, favouritism and falsification of records; immediately report suspected misconduct through approved channels.

Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Target communities and key external stakeholders at village or camp level
• Protection Team
• CC Teams in the geographical area of responsibility
• Protection from Violence Officer and Team Leader; case workers and CBPNs
• Local implementing partners, protection referral actors and relevant LGA coordination structures
• MEAL, Partnership and safeguarding/accountability focal points
• Recruitment and appointment to these positions are contingent upon confirmation of project funding. Any contract extension is subject to continued funding availability, performance and NRC operational requirements.
• Emergency Team in