Protection from Violence Officer

The Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: Protection from Violence Officer

Job Identification: 22066

Location: Monguno, Borno

Category: Protection

Role and responsibilities

Generic Responsibilities:

• Implement NRC Protection from Violence policies, technical standards, SOPs and guidance in the assigned LGA, ensuring safe, accountable and principled protection programming.
• Contribute to PfV project outputs and outcomes for displacement-affected people, including persons at heightened protection risk, through quality implementation, coordination and appropriate referrals.
• Promote protection mainstreaming, safe programming, safeguarding, confidentiality, informed consent and do-no-harm principles across field activities.
• Provide day-to-day technical guidance to protection Assistants, case workers, community-based protection networks (CBPNs) and relevant field personnel.
• Work effectively under pressure with minimal supervision, plan and sequence field activities, implement approved work plans and SOPs, meet agreed deadlines and proactively raise operational or technical constraints.
• Support accurate protection data collection, analysis, monitoring, reporting and timely escalation of critical protection risks.
• Coordinate with the Protection from Violence Team Leader and represent NRC, when authorised, in LGA-level protection coordination and technical meetings with implementing partners, INGOs, government stakeholders and other service providers.
• Identify technical gaps, strengthen programme quality and contribute to continuous learning, capacity strengthening and corrective action.

Specific responsibilities:

• These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

Integrated Protection responsibilities:

• Serve as the PfV technical focal point in the assigned LGA, providing organised day-to-day technical leadership, implementation follow-up and quality assurance for case workers, CBPNs, implementing partners and other NRC teams under the direction of the Protection from Violence Team Leader, without formal line-management authority.
• Conduct regular field visits and protection monitoring through approved methodologies and tools, including household assessments, key informant interviews, focus group discussions and direct observation, with appropriate consent, privacy and data protection.
• Identify, document and promptly escalate urgent protection threats, critical incidents, safeguarding concerns and service gaps through approved reporting and referral channels, without exposing sensitive case information.
• Ensure all interviews, consultations and case-management interactions take place safely and privately, respecting dignity, accessibility, confidentiality and the preferences of affected people.
• Establish, maintain, test and regularly update functional LGA-level service mapping and protection referral pathways with specialised actors. Ensure case workers and partners know referral criteria, contact points, consent and confidentiality requirements, safe information-sharing protocols and follow-up procedures; identify and resolve referral bottlenecks and escalate service gaps.
• Support secure, accurate and timely recording of referrals and protection case-management information in approved systems, applying role-based access, data minimisation and information-sharing protocols.
• Support protection risk analysis, safe programming and risk mitigation across integrated NRC interventions, in close collaboration with other Core Competencies.
• Plan and facilitate practical coaching, mentoring, refresher sessions and capacity strengthening for case workers, CBPNs, NRC colleagues and implementing partners, based on identified quality gaps.
• Provide structured technical support to implementing partners, including joint planning, field accompaniment, review of implementation quality, coaching and follow-up on agreed actions, respecting partnership agreements and accountability arrangements.
• Identify community protection concerns and information needs, support CBPN-led community engagement and community-based protection initiatives, and ensure inclusive participation and safe feedback channels.
• Provide technical oversight and coaching to case workers across the full protection case-management cycle: safe identification and intake, informed consent, assessment, risk analysis, individual action planning, referrals, follow-up, case review and closure, in line with NRC SOPs and applicable inter-agency standards.
• Conduct regular confidential case-file quality reviews and case discussions with authorised staff; address documentation gaps, maintain secure records and escalate complex or high-risk cases to the appropriate technical lead. Do not disclose identifiable case information in routine reports.
• Support identification, assessment, approval routing, delivery follow-up and post-assistance monitoring of Individual Protection Assistance (IPA), ensuring assistance is one-off and linked to a documented, specific protection risk, with clear eligibility, proportionality, informed consent and segregation of duties. Do not independently approve payments outside delegated authority.
• Work with MEAL and relevant support functions to strengthen IPA verification, accountability, feedback and complaints mechanisms, and prevent duplicate, ineligible or fraudulent assistance without compromising participant confidentiality.
• Facilitate CBPN planning, safe identification and referral of protection concerns, mentoring and follow-up, while ensuring community structures do not undertake specialist case management beyond their training and mandate.
• Produce timely LGA-level protection monitoring analysis, identifying patterns, emerging risks, service gaps and practical recommendations for programme adaptation and advocacy through authorised channels.
• Provide technical accompaniment and quality assurance to local implementing partners on case management, IPA, monitoring, safe referrals, documentation, safeguarding and reporting, escalating material compliance concerns through agreed partnership channels.

Reporting:

• Maintain accurate, timely and confidential activity records, case-management documentation, IPA records, referral registers, monitoring tools and agreed means of verification, using approved NRC systems.
• Maintain organised and up-to-date field filing, work plans, action trackers and case/IPA documentation, with clear responsibility for completeness, timely submission, secure storage and compliance with retention and access controls.
• Submit accurate, concise weekly LGA-level activity and protection monitoring reports to the Protection from Violence Team Leader, with timely technical inputs to the PfV CC lead as requested. Reports must analyse protection trends, progress against work plans and targets, referrals, partner activities, outstanding actions, risks and corrective measures. Submit urgent incident updates and ad hoc reports within required timelines.
• Independently develop realistic weekly and monthly LGA work plans aligned with approved project targets, implementation schedules and partner commitments; organise field resources, prioritise tasks, monitor delivery against milestones, maintain an action tracker and address delays promptly. Meet reporting and implementation deadlines, escalating constraints early to the Protection from Violence Team Leader.

Coordination:

• Maintain active, respectful working relationships with local communities, CBPNs, implementing partners, INGOs, national NGOs, specialised protection providers, relevant authorities and other stakeholders to advance agreed protection and project objectives, while maintaining NRC independence and humanitarian principles.
• Represent PfV in LGA-level protection coordination, referral pathway, inter-agency and stakeholder meetings when delegated; communicate technical priorities clearly, document decisions, share non-confidential updates and follow through on agreed coordination actions and referral bottlenecks.
• Coordinate regularly with the Protection Team Leader, PfV technical leads, partner focal points and programme teams on delivery progress, risks, technical decisions and capacity needs.
• Hold