About this role
About the Role State Farm is hiring a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This remote-field role blends on-site inspections with home-based work, supported by technology to protect policyholders and deliver remarkable service. What You'll Do
- Conduct on-site inspections and assessments of property damages for both residential and commercial claims
- Collaborate with policyholders, agents, and other involved parties to gather information and resolve claims efficiently
- Provide exceptional customer service throughout the claims process, including addressing inquiries and concerns promptly and professionally (including difficult or emotional conversations)
- Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
- Investigate and adjust personal and commercial property claims with exposures up to $500,000
- Evaluate coverage and policy terms to determine claim validity and ensure compliance with local regulations
- Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines
- Work from home as a Remote-Field position and may travel to other territories as needed What We're Looking For
- Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
- Strong knowledge of property insurance policies, coverage, and claim handling practices
- Knowledge of both residential and commercial building construction
- Familiarity with local regulations and compliance requirements in the assigned territory
- Excellent communication and interpersonal skills to interact with clients, agents, and stakeholders
- Ability to handle difficult/emotional conversations with a customer-minded focus
- Ability to assess damages, estimate repair costs, and negotiate settlements
- Detail-oriented with strong organizational and analytical skills
- Proficiency in claims management software and other relevant tools
- Physical agility for frequent lifting, carrying, and climbing ladders; ability to navigate roofs at various heights; crawl in tight spaces
- May be required to complete Rope and Harness Safety Training
- A valid driver's license is required Nice to Have
- Bachelor's Degree in a related field or equivalent work experience