About this role
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Provide prompt and professional support to tenants with queries related to maintenance, parking, contracts, cheques, and other property services
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Respond to tenant and property owner queries regarding parking, maintenance, renewals, and other issues, ensuring timely and professional communication
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Follow up on Ejari issuance, DEWA connections, and chiller connections
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Coordinate with contractors and suppliers on behalf of the Property Manager
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Generate Rental Index results and draft renewal notices within 100 days of lease expiry, completing the full renewal process within 30 days of expiry
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Assist in the preparation and review of lease agreements and all relevant documentation
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Maintain accurate records of property details, tenant information, lease agreements, and renewals across all trackers
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Enter new properties into the CRM and reconcile CRM data with contract details, master sheets, and payment records
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Receive, record, and track maintenance requests and ensure timely follow-up
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Prepare checklists for property inspections, move-ins, and move-outs to ensure compliance with company standards
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Prepare weekly reports on the property portfolio for the Property Manager
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Assist the Property Manager with any additional administrative tasks required for smooth property operations
Requirements
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Experience in an administrative role, ideally within property management or real estate
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Proficiency in Microsoft Office applications (Excel, Word, Outlook) and database management
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Strong organisational skills and attention to detail
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Familiarity with property management software, preferably Yardi
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Previous experience handling tenant enquiries and property documentation
Benefits
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Clear opportunities for career growth and advancement within the organisation
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A dynamic and collaborative work environment with a team dedicated to managing and optimising Dubai's real estate market
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Fast-paced, innovation-led environment with access to proprietary technology, a 40+ person in-house marketing team, and the Forbes Global Properties network.