About this role
Job Details
Division Excellerate JHI
Minimum experience Associate
Company primary industry Real Estate
Job functional area Administrative
Job Description
Who we are
We are a leading real estate services company that combines global standards with specialised local knowledge to create customised, high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies, supporting them in the development, acquisition, disposal, leasing, valuation and management of their assets. Our commitment to quality and excellence sets us apart in the industry.
Why choose us
Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage industry expertise and resources, and enjoy opportunities for personal and professional growth. At JHI, your contributions are valued, and you'll have the opportunity to make a meaningful impact as you grow your career.
About the role
As a Property Administrator, you will play an important role in supporting the effective financial and administrative management of a commercial property portfolio.
You will be responsible for accurate lease administration, maintaining tenant and property information, supporting rental collections and debtor management, and ensuring compliance with relevant policies and regulatory requirements.
Working closely with Property Managers, tenants, brokers and internal teams, you will contribute to efficient property operations, accurate financial records, healthy cash flow and positive tenant relationships.
What you will bring
Inherent requirements for the position (non-negotiable)
Minimum Grade 12, preferably with Accountancy or a relevant financial qualification.
At least 2 years' experience in property administration, lease administration or debtor management within a commercial property environment.
Working knowledge of commercial lease agreements, renewals, cessions, cancellations and related documentation.
Understanding of rental collections, debtor reconciliations, commission calculations, turnover reporting and invoice processing.
Knowledge of relevant regulatory and compliance requirements, including FICA and POPIA.
Proficiency in Microsoft Office, particularly Excel, and experience using property management systems such as MDA, SAP or similar platforms.
Ability to prepare, review and maintain accurate lease and financial documentation.
Additional demonstrable requirements
Strong organisational skills with excellent attention to detail and accuracy.
Effective written and verbal communication skills.
Ability to engage professionally with tenants, clients, brokers and internal stakeholders.
Sound numerical ability and problem-solving skills.
Ability to manage competing priorities, meet deadlines and work independently.
A proactive, service-oriented approach with a strong sense of accountability.
Ability to handle confidential information with professionalism and discretion.
What you will be doing
Lease and Contract Administration
Coordinate the administration of new leases, renewals, cessions, cancellations and other lease-related agreements.
Prepare lease documentation, contract packs, commission calculations and supporting schedules.
Liaise with brokers, tenants and internal stakeholders to ensure accurate and timely completion of documentation.
Coordinate tenant credit vetting, FICA documentation, KYC risk assessments and deposit requirements.
Maintain accurate lease records and ensure that all contractual documentation is properly completed, approved and filed.
Monitor lease administration processes to support compliance with contractual obligations and internal procedures.
Rental Collections and Debtor Management
Monitor outstanding rental accounts and proactively follow up with tenants to facilitate timely collections.
Investigate payment discrepancies, short payments, outstanding balances and disputed transactions.
Prepare and issue statements, invoices, reminders and letters of demand in line with approved procedures.
Process or coordinate payment allocations, adjustments, reconciliations and journals.
Investigate credit balances and coordinate deposit refunds, interest calculations and account corrections.
Escalate overdue accounts and recommend further collection or legal action where appropriate.
Maintain accurate debtor records, collection notes and follow-up actions.
Tenant Administration and Data Integrity
Maintain accurate tenant, building and lease information on the property management system.
Ensure the completeness and accuracy of lease agreements, sureties, bank guarantees, FICA records and supporting documentation.
Capture and maintain tenant turnover information and process relevant account adjustments.
Coordinate tenant vacating procedures, documentation and final account reconciliations.
Maintain document tracking and filing systems to ensure information is current, complete and accessible.
Identify and resolve data discrepancies to support accurate financial and operational reporting.
Financial Administration and Reporting
Prepare and maintain monthly cash flow and debtor collection reports, including progress updates and follow-up actions.
Assist with monthly, quarterly and year-end financial reporting requirements.
Investigate and respond to internal and external audit queries.
Validate broker invoices, commission claims and related financial documentation.
Support the accuracy of financial records through reconciliations, payment investigations and reporting.
Monitor and follow up on outstanding financial and administrative matters.
Stakeholder Engagement and Operational Support
Respond to tenant queries relating to lease agreements, rental accounts, invoices and other administrative matters.
Maintain effective working relationships with tenants, Property Managers, brokers, clients and internal teams.
Liaise with service providers, including meter reading companies, to resolve billing and account-related queries.
Coordinate administrative activities relating to tenant handovers, inspections and property-related processes.
Communicate and escalate tenant concerns, account disputes and operational issues to the appropriate stakeholders.
Contribute to a professional and responsive service experience for tenants and clients.
In this role, your attention to detail, commitment to accuracy and ability to build strong working relationships will be essential to ensuring effective property administration, supporting financial performance and delivering excellent client service.
JHI is committed to striving for diversity and equitable representation in our workforce. Preference may therefore be given to suitably qualified candidates in accordance with our Employment Equity Plan.